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Business Profile

Carpet and Rug Cleaners

Oxi Fresh Carpet Cleaning

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpet and Rug Cleaners.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for carpet and upholstery cleaning. The upholstery on my sectional looks worse than it did before and it also smelled like mildew and vomit. I also don't believe they even tried cleaning my mattress however they told me that the mattress might be difficult to come clean I don't think they even tried. It also states on either their website or in a Q and A I saw online that they would move furniture as needed and they didn't do as much as even moving light things like a coffee table or crib. I believe they were here for 2 hours approximately charged $450 and left. They absolutely did not do a job deserving of that price tag. The carpet area looked okay but we've had our carpets done before and they were way better and cleaner. I am not looking for a full refund but definitely a refund the the sectional and mattress as well as a partial refund for the carpets. I think a refund of $300 would be fair.

  • Initial Complaint

    Date:07/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Feb 1, 2023 Oxi Fresh cleaned our carpet with a solution that contains PEROXIDE this destroyed our carpetunfortunately I was unaware of the multitude of pictures and bad reviews expressed by people across the country. The owner is unscrupulous and has no problem degrading and lying to and about customers my goal is to let people know the possibilities of bleaching if they use this company.we have dozens of bleach spots.thought I was hiring a GREEN companyinstead I am forced to replace my carpetOxi Fresh ******* **

  • Initial Complaint

    Date:03/08/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please note: I do not have any children or pets. On 2/10/2023, The Agent did a rushed job. No noticeable difference. The Agent came back the following week (2/16/2023) and did spot cleaning. I can still see the stains. Did not vacuum. Again, the agent was in and out less than twenty minutes. I did not want to stress myself so I said okay just to get him out my home. This was definitely a waste of money and time. Perhaps, this line of work isnt for him. I completed a survey expressing my dissatisfaction. I was advised that I would be contacted shortly about the matter. I have not been contacted by this company. Do not send *****.

    Business Response

    Date: 03/21/2023

    It appears this customer was never one of our customers and is a customer of another franchise in **************. This is not our issue. We have zero record of this customer

Oxi Fresh Carpet Cleaning is NOT a BBB Accredited Business.

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