Reviews
This profile includes reviews for Wisconsin Public Service Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
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Review fromDennis S
Date: 07/02/2025
1 starDennis S
Date: 07/02/2025
WPS entered our address wrong (******** should've been *******) when we moved which resulted in us being billed for another customers services. Thousands of dollars in charges and late fees have accrued. We've spent two days trying to get shut off notice pulled, erroneous charges reversed and accounting errors and history corrected. As of this time (4AM Wednesday Jul 2nd) there's no indication they are truly committed to correcting their mistake. The damages are mounting.
Wisconsin Public Service Corporation
Date: 07/03/2025
We sent a communication on this matter to the customer of record on Wednesday July 2nd. The communication advised of the actions being taken to correct the issue and provided a timeline for complete resolution. We would encourage the customer to contact us directly for additional information.Review fromKeith w
Date: 02/20/2025
1 starKeith w
Date: 02/20/2025
I have had two gas meters go out in a little over a year and each time I wasn’t billed for a month.i am current up to date on payments.Then when they come out and fix meter my bill is 4 times the amount not two times for the missing month I am not disputing I own them for missing month but there billing is four times my normal month.Last year when they said they would send me information on how they came up with bill ,I never received it.I wish to pay my fair amount but there billing is 4 times amount and only thing they keep telling you can make billing arrangements.I asked for meter readings and they don’t seem to want to give them to me.Biggest frustration is how can two meters go out in a little more than a year.And I have no other choice as far as natural gas in my area only company I have talked to them and they say they are justified on my bill.You can go across my average useage for years and then meter is bad and bill is 4 times the amount.Wisconsin Public Service Corporation
Date: 03/12/2025
This customer had two index exchanges due to the module incorrectly registering zero use one was in December of 2022, and the other in February of 2025. In both cases we were able to obtain an actual reading from the meter. The account had been rebilled what had previously been estimated during the time period when the module was registering zero in error. Mr. ***** has contacted the Public Service Commission regarding the rebilling and he will be contacted with their determination.Review fromPaul M
Date: 11/18/2024
1 starI feel like a circus dog. I've now perfected jumping through "flaming hoops" in my attempt to get information on the necessity to change the gas meter on my home. We won't even detail the excessive time spent "on hold" waiting to talk to a customer service representative. Once connected to customer service...I defined the details of my inquiry and what I was attempting to accomplish. I was asked if I would mind being put on a brief hold...to which I replied "sure...that would be fine". I was then disconnected from my place/position in the hold queue and was connected to a new/different CSR. I then had to restate & explain the entire purpose of my original call and discussion with the previous CSR. I was then advised to take two pictures of my gas meter and e-mail them to WPS. I asked the question..."Doesn't WPS have my existing meter on file/record?" The CSR responded with yes...we have that information, but we need the pictures to ensure the meter is not located such as to violate any codes." I then asked why their WPS people/meter readers, etc. Don't verify the meter is compliant with codes when they are physically on site? The CSR responded with..."we don't have meter readers...the readings are collected electronically." I replied that I had seen WPS personnel (with WPS safety vests) walking back to their vans from my home/meter area. The CSR replied to my invalidation of her statement by submitting..."you don't understand...we have thousands of meters." I shared that her referenced comment about thousands of meters is not my problem and that is what WPS does...it is not an excuse. I then asked if their is a function (within WPS) that hears, reviews and addresses customer dissatisfaction with the quality of customer service received. She replied..."sorry we don't". This organization is unbelievably deficient when evaluated for Customer Service best practices. *** ******** makes WPS look "All World".Review fromChris H
Date: 07/16/2024
1 starThis company sends their bill notifications out 15 days late after the original bill date and turn off your electricity off even after you paid the amount that is owed. We had to call the corporate office and collections office and told them the mistake that they are doing and we have proof of records of our monthly bill. Then after we paid and they shut off our electricity our bill from only $143.32 was doubled cause we had to pay a late fee and reconnection fee when it wasn't our fault. People in *************, wi. Said that they did the same thing to them with no care. It seems like they are getting extra billing cause of their late bills reaching residents and not correcting. This is crazy! This has to stop!Review fromck c
Date: 01/25/2024
1 starWPS is a terrible company. Their version of helping the customer is to offer an outrageous payment plan that in no way a regular person can do. Example: your bill is $500 they will not give you any other option than to pay $300 of that now, before even starting a payment plan. If you don't comply and say you can't do that but can you do this instead(?) -- they will turn you off. They will not allow anything BUT that exact amount. Another example: you have a closed account, because you don't need the new service in your name. Being closed - you are NO LONGER accruing a new balance. You are NOT allowed to pay a simple amount every month to pay it off. If you don't pay their payment plan amount (which is the same active or not) they send you to collections. Even if you've never missed a payment. Funny thing too-- the MOMENT that customer service rep sees you are a closed account. They immediately get a nasty attitude with you and talk down at you. Energy charges are bad as it is; for a company to treat their average customers this disrespectfully is unacceptable.Review fromThor N
Date: 10/11/2023
1 starThor N
Date: 10/11/2023
Worst customer ********************** ever. First of all, it's outsourced to *****, so that's great for them saving money, but not for the ******** economy or for any of us actually understanding what they are saying. Second, they just talk over you and say the same condescending garbage over and over, like I'm a 9 year old that doesn't understand anything.....they literally explained what basic math was to me.....for real.....and they don't solve anything, just basically say if you don't want your power off pay up now OR ELSE. No back and forth, no exceptions, no human decency. This is what companies do nowadays, send it all overseas, then take away all power to make decisions. Like, what is the point of customer ********************** if they can't do anything I can't accomplish on the phone app??? Answer.... there is no point.Get a monopoly, put the screws to people, and have rude indian people talk over them. That's their game plan ************* ever.Wisconsin Public Service Corporation
Date: 10/26/2023
Wisconsin Public Service works diligently to maintain customer communications to ensure our customers' service stays connected and avoid a disconnection notice. Part of our communications include offering payment arrangement options as well as refer customers to Energy Assistance if income eligible. If customers cannot pay their energy bill due to financial difficulties, one of our flexible payment arrangement plans or energy assistance options may help.Review fromjack b
Date: 07/31/2023
1 starjack b
Date: 07/31/2023
Bad business practices and policies are it seems common with this entity. They even openly admit being a *********** run company within the US! My wife scheduled a payment, and I not knowingly to this, also scheduled a payment in the same month. I was charged $28 for a overdraft fee due to insufficient funds in my account for a double withdrawal of the same amount. Not to mention a mark against my credit report. I emailed them and here is their response. This is cut/copied: The duplicate payment on your account is a result of two payments being scheduled online. The first payment was scheduled on 07/06/2023 to be withdrawn on 07/27/2023, and the second on 07/22/2023 to be withdrawn on 07/27/2023. If you check your payment history online you will see both payments. We are not able to credit back a bank transaction. Our system holds a payment for 10 days after that a refund can be issued, and your next bill is scheduled to print on 08/08/22023, so the overage will be applied to that billing. We want to ensure you are completely satisfied with Wisconsin Public Service. If we have not resolved all your questions or concerns, please do not hesitate to contact us. We also have a mobile app to assist you with managing your account. Can you believe that they actually think that it is their money? It is NOT their money until the bill is due! I emailed my financial institution, and I filed a dispute on this matter!Wisconsin Public Service Corporation
Date: 08/17/2023
As this customer notes, the duplicate payment was a result of customer action, not ***********************'s, and as noted the payments were scheduled for only a few days prior to the next bill calculation. It is ****************** practice to hold any payment for at least ten days to protect against check fraud, and while we are certainly not suggesting this customer intended to commit fraud, this precaution is standard across nearly all creditors.Review fromKristine P.
Date: 09/01/2022
1 starKristine P.
Date: 09/01/2022
I got behind on a previous account, when I moved I called and told them I was moving, to transfer service to the new residence. They did not do this, they started a new account, eventually the old account got send to collections, when I went to set up my account on the app I had issues and this is when I discovered the other account was being sent to collections, I asked if it could be reclaimed and Id make a payment plan. I did this, when I set up the payment plan I agreed to pay a certain amount, the amount did not go through to my bank in a timely matter, I kept checking my bank account and the app to see if the new balance reflected my payment, all I saw was a notice below the size 45 font that I needed to make a payment soon or theyd shut my services off, so I panicked thinking something went wrong, set up a payment and that one went through right away, or so I thought, I soon found out I made a double down payment on my past due amount. I called to ask if I could please get the money back, I was told repeatedly no, to call my bank and have the second transaction disputed. If I dispute the transaction Im out money because it costs money to dispute a transaction. I called yesterday (45 min hold time) told to call bank, call bank next day for them to tell me that once the transaction went through they couldnt do anything about so I call back today to tell them that, only for them to tell me again they cant give me the money back because of it being an ACH transaction. Why is this an issue in this day in age? You charge to use a debit/credit card, you dont return funds unless it is a debit/credit card, but you charge me nearly 3 dollars to use my debit/credit card! It shouldnt matter that I paid one way or another, I agreed on a payment, made a mistake. Just return my money. I would not have made a payment plan if I could pay the bill in full. I need that money to live on/pay other bills.Wisconsin Public Service Corporation
Date: 09/13/2022
The double payment did not credit to the account, eliminating the need to refund any additional payment. **************** established an extended pay agreement online, satisfying the required down payment and the remaining balance will bill in monthly installments beginning with the 09/22/22 billing cycle. Should ************** have any future billing concerns we encourage her to contact the customer ********************** department at WPS.Review fromJody H
Date: 08/03/2022
1 starJody H
Date: 08/03/2022
I pay my bill to WPS monthly, and was greatly shocked to get a bill 3 times higher than usual (usually $55 a month). I call and am told it was a meter malfunction for the past 7 months. So I had to pay an exorbitant amount ($176) when I had previously thought I was paying my monthly bill in full. So how am I supposed to believe my bill is correct after this, when it took them 7 months to notify me of the meter problem??? I supposedly paid in full this morning with the $176; only time will tell. I live on a fixed income and it's instances like this, that reek of fraud, as who is going to police WPS, NOBODY!!!Wisconsin Public Service Corporation
Date: 08/09/2022
While we attempt to obtain actual meter readings every month for billing customer accounts, bills are sometimes issued based on estimated readings, and the reasons for this are varied. If estimates are necessary they are calculated based on prior usage and any relevant weather data for the period in question.If a billing period is based on estimates and those estimates are shown by a subsequent actual meter reading to have been significantly low, or high, compared to what the actual reading indicates, we are required by the Public Service Commission of Wisconsin to rebill the account based on the real energy consumption indicated by the actual meter reading.If this results in a **** amount that cannot be paid in full by the due date we are happy to offer a deferred payment arrangement to spread the amount owed over multiple months, with no interest or late payment charges assessed. We would encourage any customer who receives a higher-than-expected **** to contact us at their convenience to discuss the **** and/or establish a deferred payment arrangement.Review fromBrooke p
Date: 08/03/2022
1 starBrooke p
Date: 08/03/2022
If I could give 0 stars i would. I am beyond horrified about the way the credit and reconnect office conducts business and treats you over the phone. Not to mention they are some sort of out sourced company that isn't even in Wisconsin let alone this country. I have a residential and commercial account, and when i made my payments some how they all ended up going to the commercial account so the residential got shut off (which i got no notice prior to it being shut off) so i was sent to the credit and reconnect office, witch I explained the situation but they didn't care or even understand what i was saying. The representative just kept repeating her self and talking over me. I asked to speak to a supervisor and she refused to let me talk to anyone else, finally she put me on hold then another male representative got on the phone claiming to be a supervisor, i explained again what happened he "looked into it" and saw that i had been making payments to the other account and said if i paid 407$ which was 1/2 of what i owed to call back with the conformation numbers and they would turn it back on. when i called back the new representative was even worse. So rude, saying there was no record of any conversation prior and i could not speak with anyone else and kept sighing to them selves sayin "oh my god". I also could not listen to any of the "recorded" conversations between my self and the representatives. 1, I didn't not know i was being recorded and 2, highly illegal. The actual WPS customer ********************** representatives were appalled and helped me resolve my issue when i called back the next day. I have never had a worse customer experience then i have with the credit and reconnect representatives. I would be ashamed if I was WPS, if they value their customers.Wisconsin Public Service Corporation
Date: 08/05/2022
Dear **************,This is in response to your complaint filed with the Better Business Bureau. We sincerely apologize for the interactions you experienced when you called to have your residential services restored. We train all of our consultants to give the highest level of service possible while caring for our customers needs. To find that we fell short for you is a disappointing and will be immediately addressed with those involved.We want to thank you for bringing your situation to our attention. Your feedback will be used for on-going coaching and training to ensure that situations like this do not repeat.We are happy to note that your last call to our offices resulted in a successful interaction, with restoration of your services and the initiation of a payment agreement. Our goal is your complete satisfaction in Wisconsin Public Service. Please let us know if we can be of any further assistance.
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