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Business Profile

Fertilizer

Spring-Green Lawn Care
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/20/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a one time core-aeration last year for my lawn. This year on 9/13/2023 they showed up and started doing my lawn again. I talked to the individual doing it, and told him I did not ask or what the service, he said there was no payment due and he would notify his manager.Today, 10/20/2023 I received $116.26 bill for the service. I called customer service and the person was very rude and stated he would send it to collections and that I had signed up for yearly service. This business is super shady and I wouldn't recommend anyone to do business with them.

    Business Response

    Date: 10/26/2023

    ************* ordered an aeration with Spring-Green Lawn Care on October 7, 2022 and the service was performed. All of ************'s service renew from year to year service to service. However since ************* only received one service in 2022, Spring-Green Lawn Care should have called him before. Because there was a communication failure on Spring-Green's part. ************** is not liable to pay  the bill and Spring-Green has zero out and has his account cancelled.

    ************* has asked for refund but we do not show a payment was received. We ask that ************** doesn't send any payment in and we will take care of the bill.

    Sincerely,

    Spring-Green Lawn Care

     

    Customer Answer

    Date: 10/26/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. When submitting, there was not an option to select for "voiding the bill and not sending to collections". Thank you.

    Regards,

    *************************

Spring-Green Lawn Care is BBB Accredited.

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