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Business Profile

Fire and Water Damage Restoration

PuroClean of Green Bay

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fire and Water Damage Restoration.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/21/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    PuroClean initially provided service at my residence for flood remediation in April of 2024. No cost estimate/ pricing was provided when requested at time of service. I was informed at that time the service would be paid for by insurance. On or arround September 10th 2024, I recieved notfication by mail I had an outstanding balance and would have a lein placed against my home if not paid in full by Sept 25th. Payment of $2140.00 was hand delivered to PuroClean on Sept 20th.Per a title search, PuroClean had already filed a lein in Aug 2024, which prior to any notification of a balance and well before the Sept 25th date I was given. The lein has remained in place as of 3/20/25 but payment was obtained months prior.

    Business Response

    Date: 03/31/2025

    Released of Lien already been filed, please see attached file 

    Customer Answer

    Date: 04/01/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ******* *******

  • Initial Complaint

    Date:04/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fire damage to our rental property. Inspection was done by State Farm on 5/14/2022. Property address: *********************************** We made contact with ***************** of PuroClean of Green Bay for property restoration due to recommendations of State Farm. We were initially given an estimate of $26,727.23 on 11/05/2022.The project was then started but quickly, the cost of the repair had increased significantly. The estimated amount that the total cost up to this point is $73,395.68. Our biggest issue is that we had little to no communication with *** and the person he had contacted to work on the project. We had reached out multiple times and even had to speak to a PuroClean representative from out of state. Initially, it has seemed that our issue was resolved but sadly, it had not. we continued to get little no information on how far long the repairs are going. I had stopped by the property multiple times and seen that there was little to no work done. despite our complaints, PuroClean has not responded to us in a timely manner and the issue has not resolved. Finally, it appears that in February of 2024, they had finally got the repairs completed enough to where the tenants were able to return to their home after waiting for almost two years. Though tenants have moved back in, we never got the official noticed from PuroClean that the restoration has been completed.

PuroClean of Green Bay is NOT a BBB Accredited Business.

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