Complaints

This profile includes complaints for Green Bay Packers, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Green Bay Packers, Inc. has 2 locations, listed below.

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  Green Bay Packers, Inc.

  1265 Lombardi Ave Green Bay, WI 54304-3927

  
• 

  Green Bay Packers, Inc.

  PO Box 10628 Green Bay, WI 54307-0628

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/12/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My kids saved up their allowance to order Packers jerseys they could wear them while watching the games the rest of the season to support their favorite team, of which they are shareholders. On the website ************************, they have a specific policy to provide a physical address for shipping purposes. I provided them with a valid address and provided payment. The package was not delivered to the physical address that was required and provided, it was delivered over a mile away. They refuse to refund my money so I may order elsewhere. They also refuse to send replacement jerseys.

  

  Business Response

  Date: 11/27/2024

  Good afternoon, I am just receiving this complaint today and will research the order to respond. With the Thanksgiving holiday and my being on vacation until Monday, 12/2/24, I will respond once my research is completed next week. 

  Have a nice weekend!

   

  

  Business Response

  Date: 12/02/2024

  To Whom It May Concern: 

  Please see attached emails from **** ***** and ***** ****** explaining the process of Mr. ********** order, delivery and note that his credit card company reimbursed him for the order. 

  We believe Mr. ******** has been made whole.

  If you need any additional information, please let me know.

  Respectfully,

  ****** ********

  Sr. Legal Assistant

  Customer Answer

  Date: 12/02/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, It's pretty ridiculous that rather than just handling this in house and paying the charge back fees that the Packers wouldn't just step up to the plate and handle this is in a more reasonable fashion from the get go that wouldn't have wasted all of our time. 
  
  Regards,
  
  ******* ********
  

• Initial Complaint

  Date:12/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Men's XL Packer sweatshirt on the *************** website, they used Fed Ex to deliver the item, the item was marked as delivered but I did not receive the item and there is no evidence that it was actually delivered. I was not reimbursed for my missing item. Fed Ex claimed to deliver the item but it was not in the mailbox. They took a picture of my mailbox without the package in the picture and then marked it as "left in mail room".

  

  Business Response

  Date: 12/13/2023

  I am acknowledging receipt of this complaint. I will research the circumstances and reply once I communicate with the appropriate department(s).

  Respectfully, 

  *****************************

  Senior Legal Assistant

• Initial Complaint

  Date:07/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put myself on the Packer Season ticket waiting list in 1994 and have been on the list for nearly 30 years. In March of 2023 I was pleasantly surprised to receive a postcard from the Green Bay Packers indicating that the wait was over, you have reached the end of the waiting list and that I would be hearing from them soon. As the months passed, I diligently checked my mail and never received anything more regarding tickets. I didn't think too much about it as I wasn't sure how much time was actually needed to get the information together. Finally on Wed. July 27th, 2023 I sent an email to the Green Bay Packers Ticket office inquiring about the status of the Packer tickets as I had heard nothing from them. The next day, Thurs. July 28th, 2023 I received an e mail back from them and they indicated that they attempted to deliver the district user fee invoice by certified mail to my home 2 times in March of 2023 and since I never claimed the certified letter, I was removed from the waiting list. I in turn called the Packers Ticket office and left a message for ******* (Ticket office manager) explaining my situation. The following day, Friday July 29th 2023 I was able to speak to *******. After I explained my situation and informed him that I never received anything from the post office, he indicated that there was nothing he could do for me and that it was unfair to other people who are currently on waiting list to add me back to the top of the list. I completely disagree with this as I feel it is unfair to me to lose this opportunity when none of this was my fault. I did my time on this waiting list and should be offered tickets. I also feel the instructions on the postcard were very unclear. Nothing indicated that I would be receiving certified mail from them. So, this is why I am filing this complaint. All I'm asking for is to be re added to the top of the list and to be re-offered season tickets for the next years season. Thank you for your time.

  

  Business Response

  Date: 08/15/2023

  Good morning, this email/complaint went to my junk mail and I just saw the complaint. Please allow me until next week to research the complaint and speak with our staff counsel on the response to the complaint. 

   

  Respectfully, 

  ****** ********

  Sr. Legal Assistant

  

  Business Response

  Date: 08/28/2023

  We contacted customer in advance with a postcard saying that they would soon receive an invoice for the user fee for season tickets, which customer received. We subsequently attempted to send two USPS certified mailings for the invoice, on March 22 and March 28. On April 17, the USPS returned the user fee invoice as return to sender/unclaimed. We held the tickets for a bit, as standard practice, but did not hear anything until almost August when the season was starting, and we had to move on to the next person or the seats would not be filled. We are unable to move around wait list spots. 

  Customer Answer

  Date: 08/28/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [Please type your response here.]
  
  
  
  Regards,
  
  
  
  ******* *****************

  Customer Answer

  Date: 08/28/2023

  I do not feel as though the complaint has been resolved.  In my opinion, there is no reason why I can’t be added back to the top of the list.  I did my time on this list and it is not fair to me.  I had construction going on at my house  and I was out of state at my daughters wedding during the time these supposed cards were left at my home.