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Business Profile

Heating and Air Conditioning

1st Choice Heating
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for 1st Choice Heating's headquarters and its corporate-owned locations. To view all corporate locations, see

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1st Choice Heating has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/20/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have purchased an AC unit and a furnace brand new from this company and have a warranty on both of the units and my AC unit went out in July and still have not came out to unit to fix. The owner gives me a runaround saying the part is on back order and would be two weeks 2 weeks turned into 2 months and here we are into winter and now I'm having problems with my furnace and he is nowhere to be found text and calls going unanswered this is the worst company I have ever dealt with and I would never suggest purchasing anything from them not even a water bottle because it is probably faulty and refilled with toilet water.

      Business Response

      Date: 10/31/2022

      Good morning, 

      we did receive the part , but the warranty has expired for the labor potion,

      she is un willing to pay for labor, is she pays the labor and supplies we will be willing to fix the system, 

       

      Customer Answer

      Date: 11/07/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
      Hello thank you for sending response. This is totally false, we have agreed to pay the labor, they asked for payment to be be in pre paid, not happening. We agreed to pay labor as we have in past, we have all the text messages saved, he will not answer any messages and has not tried to reach out. This is a terrible company and the owner should be embarrassed to call himself a business owner. We gave you weeks n weeks to come and it was excuse after excuse. Sad when employess agree. We want our unit fixed . We have warranty for furnace and central air but he don't wanna honor any of them sold us a piece of junk is words from a competitor. This is easy excuse when put on blast oh they won't pay with no proof we have very text message and every cocky message from this bust-ness owner 
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *******************

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