We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heavy Duty Equipment Repair

Master Fleet LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heavy Duty Equipment Repair.

Complaints

This profile includes complaints for Master Fleet LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Master Fleet LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/24/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Preventative maintenance what a mistake!I have 2007 ***** VNL780 with ******* miles on it. In the middle of January I decided to send my truck into Master Fleet for an oil change & fuel oil leak around the fuel filter .So I decided as long as the truck was in there and I was going to be off for another month. I would do a little preventative maintenance. I instructed Master Fleet that I would be ordering a new radiator and also since we had the radiator out. We would put a water pump and thermostat in the vehicle.My next trip down to Master Fleet, I could see that they removed the air conditioning condenser, which I questioned, why in Gods name did you pull the ** condenser out when the ** was working fine. Two days later they informed me the air conditioning condenser was leaking. You can see the condenser hit something, (Ive got a grill screen on the truck, with no holes in it ) so removing or reinstalling is where the damage came from.( Again it should have never been removed) they informed me it was removed because it was hanging up on the power steering lines. Power steering lines are not under pressure when truck is not running it is common knowledge for any Mechanic that knows what he is-doing that ** line are under pressure at all time . You remove the power steering lines and leave the condenser in place.( This comes from Poor training & Poor supervision.) I purchased a new condenser and delivered it.Then they informed me I still had a fuel leak coming from the fuel filter area. I ask oh should I just replace the fuel filter assembly with the primer pump & pressure sensor. So I ordered the parts and also had that replaced.So also again with the power steering lines running behind the fuel filter assembly, they were damaged during the replacement of the fuel filter assembly.At no time was I told I had a power steering leak & that the repair would be for a total of $419.38 . Total bill ******* more wrong with the truck after fix

      Customer Answer

      Date: 04/12/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***************************

    Master Fleet LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.