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Business Profile

Internet Marketing Services

Bookwhirl.org

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/03/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: 11/27/2023 **************** ** is the name on the credit card charge, however, Book Whirl, is the name of the firm that contacted me.Date of Dispute filed with my bank: 11/30/2023 Receipt Date: 11/27/2023 Refund policy statement: up until ********************************************************************************************** to complete required me to do all the legwork I expected from them. The expected date of the ****** Book Fair is March 12-14-2024.I will not pay for professional services that I am forced to provide myself.*****************, the Representative, misled me regarding the services to be provided. Regarding the forms she requested, I would have to complete almost the entire book. Based on the above statements, I demand a refund.

    Business Response

    Date: 12/13/2023

    Please see attached.

  • Initial Complaint

    Date:08/11/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    COMPLAINT AGAINST WWW.BOOKWHIL. ************************************************ I am a ******** author of several books, some of which are on Amazon.com A little over ten years ago, I received a call from staff of Bookwhirl.com Book publishers while I was in ******* imploring me to let them publish my book titled THE SURE REFUGE. After much persuasion I agreed. They asked for the payment of $2,000.00 which I paid. Thereafter they published some of my books and I personally bought several copies from them. They sold my books to other people too.In 2013, they requested me to pay them a little above $2,000.00 to take my books to Bookfair in ****** and I did. The officer of the Company who was communicating with me was one *************************** who was their marketing Fulfilment Officer. Their telephone lines are ********************** and **************. I have some of his e-mails e.g his mails of June 4, 2014 and March 26 2014.My complaint against this company is that up till today they have not paid me 1 cent as royalty. They refused to respond to my mails in which I make specific requests for royalty.I need your kind assistance for this unfair business dealings by Bookwhirl which is an American Company.Yours Faithfully.********************************* Author.

Bookwhirl.org is NOT a BBB Accredited Business.

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