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Business Profile

Musical Instrument Rental

Luthier's Workshop, LLC

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Bart B.

    Date: 03/08/2023

    Bart B.

    Date: 03/08/2023

    Don't walk--RUN from this shop if you value your instrument! I took a custom guitar a friend of mine made for me in the mid-90s to Luthier's Workshop in Green Bay, WI for a refret with stainless steel frets. I was charged about $500 for the work, which is a bit higher than industry standard, but the shop was local and claimed it was certified to do warranty work on Taylor Guitars, so I trusted them with my ONLY electric guitar. Not only was the fret job botched (gritty frets throughout, with visible filing chatter on the crowns), but their ham-fisted luthier filed grooves/gouges into the neck binding near EVERY SINGLE FRET. When I contacted the owner via email, he said he was "sorry" I was "disappointed" with the service. He then stated that his luthier had claimed that the gouges were "already there." I provided him with photographic evidence to the contrary. He offered to fix the issues, but at this point I would not trust his shop to restring a $6 plastic Hello Kitty ukulele, let alone do any work of substance on my custom guitar. No, I will have to drop another $120 to have another local luthier repair the damage done to my instrument. RUN AWAY.

    Luthier's Workshop, LLC

    Date: 03/24/2023

    ****... sorry that you had a bad experience at our shop. Our experience with you was more than trying as well. The pure truth of the matter was you brought in a mediocre guitar that was built by a record shop owner - not a guitar builder. The poor craftmanship was evident over the entire guitar and you were simply looking to blame someone for your poor purchase discission so many years ago. When the guitar left our shop it played far better than the day it was born. You can say what ever you want about our fine company and very ****************** but our reputation collective body of work over the past several decades will stand intact.

Luthier's Workshop, LLC is NOT a BBB Accredited Business.

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