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Business Profile

New Auto Parts

Alpha Automotive, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/30/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a radio for my vehicle and will not give me a refund from this company and it arrived damaged and they stated that they did not send the item like that

    Customer Answer

    Date: 05/01/2024

    4-21-24

    Business Response

    Date: 05/20/2024

    The customer returned a brand new item to us with a smashed screen.  The item in question was refunded to the customer through **** (how he purchased it).  Upon receiving the part back, this customer returned his old item to us and did not return the part that we sent to him.  The item in question is a radio screen we sent to the customer new with our internal marking on the item for tracking purposes.  We received back what we assume to be the customers old/damaged item that he was replacing that did not have our identifying information on it.  This is a fraudulent buyer, but either way the customer was refunded as per attached documentation.

    Alpha Automotive has been in business for over 30 years with a long standing and trustworthy record of customer service.  We are experienced in dealing with people who try to commit fraud, hence the marking we put on our products that reflect that this item was removed and replaced by the customer on the receiving end and then fraudulently trying to make it appear that we did something wrong.  The box arrived with no damage to it and yet the customer wants us to believe that it was damaged during shipment.

    Customer Answer

    Date: 05/24/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [Please type your response here.]
    The item that was sent back was the item I received they just can't take responsibility for what they did and I have not been refunded I am consulting other agencies regarding this issue 
    Regards,

    **************************

Alpha Automotive, LLC is NOT a BBB Accredited Business.

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