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Business Profile

New Car Dealers

Bergstrom Cadillac, Buick, GMC truck of Green Bay
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/28/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *************************************
    solution. The brake issue was fixed for 6 days before it started again. During that time the engine rattle has become far worse and now happens even when I am idling at a stop light or just in park. The brakes still make noise and the suspension has now started rattling and clunking which sounds awful. I was assured that the car passed it's safety check however the issues occuring all within this first month of ownership would suggest otherwise. I contacted the service tech and was told he will find a loaner vehicle to send so they can work on the car. I was to hear back May 24th and have not. They have loaner vehicles but he claims he is trying to finde one. My experience here has been awful. **************** went out the window the second the sale was made. I trusted that they did a inspection and knew what they were talking about only to find that they pawned the car off on me that is clearly not up to par.

    Business Response

    Date: 05/31/2024

    Please see attached response. 

  • Initial Complaint

    Date:02/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1) Purchased a vehicle from Bergstrom on August 19, ******) Between 8/19/22 and 9/01/22 I was dealing with extreme domestic violence at home--broken left ribs, concussion, busted ear drums (temporary hearing loss)3) During one of the physical altercations my ex wrestled my keys from me and ran to the vehicle and yelled to me, "he's f****** my car up so I can't leave."4) At some point I was able to call the cops and he was arrested on 09/01/22. He has been in jail ever since and he's currently in prison.5) Towed the car to the Bergstrom shop via towing as it turned off by itself and would not start. 6) Informed the Bergstrom representative ******************************* and my car insurance Progressive of the horrible specifics of my situation.7) Bergstrom technician diagnoses sugar was poured in the gas tank and a few other things had to be replaced as well. 8) ********************* informed me I would not have to pay another deductible as long as every issue stems from this incident/vandalism. 9) I have now brought the vehicle in 4 separate times since 9/01/22 for the same, exact, problems or symptoms.10) Each time Bergstrom dealership had my car for longer periods of time. The last time was for 15 days and at the end of those 15 days, ******** told me "they thought they fixed it but the car started acting up again and was producing all these codes and so they're asking their GM what to do."11) This same, exact day, ******** calls back saying "the vehicle appears to be running good and you could just come get the vehicle for now."12) The vehicle is in the shop for a 4th time now and this time Bergstrom has had it for 23 ******************* Insurance finally called on Friday 2/10/23 stating the Bergstrom service technician "believes someone has been messing with me this whole time by continuously putting sugar in my gas tank." My ex has been locked up since that day. 14) Insurance wants me to file a new insurance claim of vandalism and pay another deductible.

    Business Response

    Date: 02/16/2023

    Please see attached.

Bergstrom Cadillac, Buick, GMC truck of Green Bay is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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