We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Plumber

Sinclair Plumbing, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plumber.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 14, 2023 we had Sinclair Plumbing did plumbing in our upstairs bathroom that was fully gutted out to the studs. We were informed that if we purchased the ***************************** 60"x 32" tub/shower through them, their would be a lifetime warranty on any future problems with leakage or other damages that could occur. They informed us that first we would have to build a frame for the shower/tub. We hired a handyman that has built other projects in our house & also was very familiar & has done other projects with Sinclair Plumbing. Once it was done, Sinclair Plumbing sent 2 people over to do the plumbing & install the shower/tub. Before the shower was completely put together, they sent the 2nd person out on a call. It left just one person spending an additional 4 hours trying to snap in the rest of the shower walls. We paid the bill in full on March 20th. They didn't put in the fixtures in the shower, but said they would at a later date. The next month & half we drywalled & plastered. When I was painting I noticed that there was 1/4" difference in lip of the *********** wasn't snapped in correctly. On May 24th Sinclair Plumbing came back to add the shower ************ brought it to the person's attention. He used a screwdriver to try to adjust it, but didn't work. On May 25th I emailed Sinclair about it. No response. I emailed weekly. On June 9th I called them twice. Someone called back & left a message & said the frame was croaked & their was nothing they can do. I have pictures that shows the frame is level. I continued to email weekly & called June 12th, 13th, & July 7th trying to ask how we can resolve it & about the warranty. No one has responded back. ****** will not stand behind the warranty because it wasn't installed correctly. I want someone to look at the shower & also have a written warranty that if there is any issues with the shower or any water damage that would occur. They would be responsible for it.

Sinclair Plumbing, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.