Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/29/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ** Coating came out on 4/15/23 and gave us a quote for colored base grout with a simple pattern and acrylic sealer for our covered patio. We signed the contract on 4/18/23 on which they quoted us $1400 but if we paid cash it would be $1200 and the job would take 2-3 days. They sent us the color and pattern guide, we chose desert sand and basket weave pattern. We were told then that they didnt have that pattern, so I chose cobblestone. They responded it would be $400 more for that pattern, although it never stated that in the contract. Why send the pattern guide if none are included in the quoted price? After the work was completed in 6 hours, not 2-3 days, we paid them $1200 cash. We contacted ****** at DC Coatings after 2 asking if they were coming back because it had chunks of grout, uneven color, and no type of matching texture, ie swirls in some places, chunks of grout , absolutely no consistency. He stated that is what we ordered but would come look at it a week ago. Crickets! Im attaching photos of the poor quality of work DC Coatings does.

• Initial Complaint

  Date:09/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired ****** to install an epoxy floor in my garage. Within weeks after he was done the floor developed a hole with water coming up thru it I contacted ****** and he said he had never seen that before but would be out to look at it over the enduring weeks three more spots developed. They all look like big rust spots. I contacted him again to say there were more spots and sent him pictures of the spots I have contacted him repeatedly by email by text message and by phone His phone message says he will return my calls but have not heard a thing from him since the complaint. My son called him and he answered right away and said he would come out within a week. Over a week has passed and have heard nothing from him. I think he is avoiding my calls

  Business Response

  Date: 10/18/2022

  *************** had contacted me regarding the "spots" on his floor. When I talked to him, he stated "I am in no rush, I just wanted you to know about it, and when you have time, come take a look at the spots." I told him, I was busy (with other installs), but I would get to him. Now I will admit that it did slip my mind, but I did talk to his son (because he called me.) and told him I would contact his dad by the next week. I did, and told him I would be there by Wednesday (of the coming week.) for sure. 

  
  

  Now this happened somewhere between him contacting you, and me talking to his son. I saw **************** (and his Wife.) that Monday. I explained to him that his issue was a moisture issue (water coming up through the slab.) and that it was hitting the rebar in the concrete and that is what was causing the "rust" spots. 

  
  

  I told him I would get the materials together and fix it. And on Wednesday if this week, we did. I ground and patched the areas that were affected, and at the moment, the issue has been resolved. 

  
  

  Here are some pictures of the repaired floor. 

  
  

  Resolved

  
  

  
  

  ***************************
  Sales  

  Customer Answer

  Date: 10/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ***************************.     ****** did contact us only after getting your complaint and did come out and grind and patch the spots.  However I reject his response that it was moisture coming up because if his epoxy coating was not faulty the rust could not have come up thru the epoxy  He did grind and patch the spots but on his own submitted pictures you can see he used a different color epoxy to patch the spots making the floor look even worse than the rust spots did. When he first came out he told us that other people would not be able to notice the patches  A person would have to be visually impaired to not see these patches  I am having a letter prepared informing him that I am not satisfied and reserve the option of legal action to get a proper solution to this problem