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Business Profile

Sewer Cleaning

Twirl Sewer Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sewer Cleaning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/24/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/26/22 twirl sewer service came to my home to clean out the sewer line. At the time *** said he only saw one access point and could only use a 3inch cutting tool. He told me there was a 30 day warranty but hoped this would be his only visit.After *** left the home, i found a 2nd entry point on the same pole he worked on.On 1/9/23 the basement flooded again so i called twirl back and they sent the same guy over. I showed him the new entry point on the same pole, he said that works much better for him, he used a 4inch cutting tool. At the end of the visit he was going to charge me 200 but i reminded him about the warranty, he then called the boss and only gave me a 20% discount. After he left, i called the boss lady and she told me because it was on the same pole she would refund half the bill. I never got the refund. I submitted a dispute to my credit card company and twirl sent them a copy of the bill saying the charges are valid. Im going to resubmit the dispute with pictures and proof to try and get the refund. I tried calling twirl but they wont answer and wont return my call. I left a very detailed message repeating the name and phone number 3 different times. I saw the other dispute on the bbb website about twirl and how *** lied to them and i feel like he lied about my warranty too. If *** would of did his job correctly the first time he would have saw the 2nd point of entry and saved me money and only have one visit. Im asking for a full refund of ****** for the 2nd visit for all hassle i have to go through to get a refund. I also think the company needs to consider that their worker is lying to costumers and may make them lose business. The fact that i have not got a call back also tells me they don't want to refund my money. They have my contact information from the 2 visits and the fact that they denied the credit card company tells me they are not wanting to fix or resolve this issue.

Twirl Sewer Service is NOT a BBB Accredited Business.

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