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Business Profile

Heating and Air Conditioning

Quickstop Heating And Cooling LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I HAVE BEEN WITHOUT A WATER HEATER FOR TWO WEEKS AND KEEP GETTING THE RUN AROUND BY THIS COMPANY. I CALLED CHOICE HOME WARRANTY WHO USES THIS CONTRACTOR AND THEY SAY THEY ARE WAITING ON A DIAGNOSIS FROM QUICKSTOP HEATING AND THE CONTRACTOR SAYS THEY HAVE SUBMITTED THE INFORMATION. THIS HAS BEEN GOING ON FOR OVER A WEEK NOW. I CALLED TODAY (8/14/24) AND TOLD THEM I WOULD REPORT THEM TO BBB. IN 10 MINUTES THEY APPROVED MY CLAIM BUT NOW THEY GIVE ME THE RUNAROUND ON COST. THEY ARE VERY UNPROFESSIONAL

    Customer Answer

    Date: 08/15/2024

    I paid them a service fee of $75. When I told them I ws reporting them to the BBB, they sent out the information needed to the warranty company within an hour and the warranty company approve my claim. BTW, the contractor was supposed to show up on August 7 between the hours of 3pm-6pm. They texted me and said they cant be here that time but would be here between 7am-11am the same day. They didnt show up until the next day. It has been an ordeal to not have a water heater for two weeks. I am now waiting to get it installed but I still want the complaint reported

Quickstop Heating And Cooling LLC is NOT a BBB Accredited Business.

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