We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Podiatrist

Wisconsin Foot Center, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/09/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a billing statement from this doctor that charged me for removal of nail bed twice and it was only with the one toenail. They arent willing to change that error and says its suppose to be there. I dont feel like its right paying for something extra

    Business Response

    Date: 03/11/2025

    The patient was billed for two procedures done on the same toe. Onychoplasties (phenol/alcohol) procedues were done on both borders which constitutes two separate procedures.

    Customer Answer

    Date: 03/11/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    In medical billing, procedures are coded using Current Procedural Terminology (CPT) codes. For toenail removals, common codes include:
    CPT *****: Excision of the nail and nail matrix, partial or complete, for permanent removal.
    CPT *****: Avulsion (removal) of the nail plate, partial or complete, simple; single. these codes are applied per nail, not per side of the nail. That is not right at all Under the No Surprises Act, providers are required to give a good faith estimate of costs before performing services and was not told I would be billed the way I was 





    Regards,

    ****** ********

    Business Response

    Date: 03/19/2025

    Dear *****,
       We have tried to contact you multiple times to discuss the billing and resolve your frustrations or misunderstanding.  We did bill correctly, but we will remove the charge for the second ingrown border.   Since we recently received your payment, we will credit back to you the amount for the second border once the payment is successfully processed.  That amount in reimbursement will be $121.76.  If you would, please call us when you get an opportunity. 
    Thank you,
    Wisconsin Foot Center

    Customer Answer

    Date: 03/19/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    As long as I get refunded for the second charge to me I will be satisfied and will close out this case 


    Regards,

    ****** ********


Wisconsin Foot Center, LLC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.