We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Psychotherapist

Lifespan Psychotherapy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Psychotherapist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/13/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was a client of Lifespan Psychotherapy from July 2023-November 2023. Throughout that time, my billing was never consistent. I was charged varying amounts as can be seen in the attached documents. The most concerning thing is that I was overcharged and then given a credit, which stayed in my account. I have attempted to contact the company for weeks to ask for the credit to be given back to me, and they have not responded. I was also charged an extra $350 for a "price adjustment" for my previously charged therapy sessions. I was not given a warning or explanation of this charged until I asked, and they said it was because my insurance changed. My employer switched providers on 11/1/23, and I gave Lifespan Psychotherapy my new insurance information but nothing was ever adjusted. I am very frustrated with this process and would like to have my bills adjusted and to get the credit on my account back.

    Business Response

    Date: 12/31/2023

    BBB-

    Please find the attached documents regarding the claim from ************************** 

    ******************** was provided a Good Faith estimate at the beginning of treatment and the charges throughout his engagement with Lifespan reflect the information. The Good Faith estimate was actually higher ($100) per session and his actual rate was $87.72 and $150 for the diagnostic first session. **** has a $4500 deductible. 

    A credit was applied to ****'s credit card on file for the amount of $83.91. **** was charged $150 for session 1 and 2 (visible in chart in letter). The second session should have been at the $87.72 rate. 

    It seems to me like ******************** is upset he has a high-deductible plan. While no one wants to have medical bills, the services were provided and Lifespan does expect to be compensated. 

    Please let me know if you have questions. 

    Sincerely, 

    ***************************

Lifespan Psychotherapy is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.