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Business Profile

Cheerleading Classes

Green Bay Elite Cheer Co

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cheerleading Classes.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There are funds that are owed to four customers of this business, of which I am one. The owner is refusing to give us the money owed to us because we are no longer going to have our kids on her cheer team. She was supposed to give us this money during the regular cheer season. She was provided the exact dollar amounts owed to each family months ahead of the season ending but the credits were not applied to our account. She is now refusing to give us the money owed because she is saying we need to spend it at the gym; however we are not continuing services so that doesn't make sense. Had the funds been applied at the appropriate time as they were for the other teams who were in the same situation, we wouldn't be asking for a refund. She applied refunds for other families during the season for their comp fees that were earned on other teams but withheld for our teams. This is money that was supposed to be paid to us and is unfairly being withheld. The business practice is not being applied to all teams equally. My family was also charged an extra $250 for *** lessons when we were not supposed to. I produced proof saying that her documentation shows the season ends in April so I was not supposed to be charged the money. I requested a refund and she is not responding to me. The total owed back to me is $460 (I can't speak to what the other families are owed).

Green Bay Elite Cheer Co is NOT a BBB Accredited Business.

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