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Business Profile

Pet Services

Coco's Heart Dog Rescue

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/26/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This dog was advertised as dog friendly and this is anything but the truth! My dog was viciously attacked within minutes. I slowly exposed them to each other in different parts of my house. Within minutes of a brief meeting, the dog attempted three times to kill my dog. The ** vet said my dog was very lucky to have survived this and because there were three separate attacks on my dog, blood everywhere, the dog was trying to kill mine. Now the rescue is saying its not their problem and they will likely not take the dog back. Im going to have to euthanize this dog, all of these expenses and the cost of ************** hours of picking her up.

    Business Response

    Date: 02/27/2023

    Good afternoon, 

     

    Thank you for reaching out. We were so sad to learn about this situation. We have a low tolerance for aggression as we fully understand how scary something like that can be. She had been living in a ****** home successfully with other dogs. Our Behavioral Support coordinator confirmed she had met dogs of all sizes and had done well. Our surrender coordinator did respond promptly and sent you the surrender link and we were able to welcome her back early the next morning. Despite doing well in her ****** home with other dogs we are pursuing a behavioral evaluation prior to making decisions about her future to be thorough in exploring the incident and the professional's recommendations about her future. We would like to mention that we do make a life-long commitment to each of our dogs...even if it comes down to pursuing euthanasia. We believe in being responsible and will make that decision for our animals if it is determined to the be right decision by our team. We also will work to implement recommendations that are more clearly communicated- including not feeding dogs together right away. 

     

    We are sending your dog positive thoughts on his recovery. 

     

    Sincerely, Coco's Heart Dog Rescue

    Customer Answer

    Date: 03/01/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [Please type your response here.]

    Regards,

    *************************

    Customer Answer

    Date: 03/02/2023

    The rescue had the dog on anti anxiety meds and abruptly took her off. This is why she responded viciously to me and my dog. This dog was surrendered because of the owners cats. I suspect she was trying to kill the cats like she was try with my small 18lb senior happy go lucky pug. The blood stained clothing tells the story of what happened.

    Business Response

    Date: 03/03/2023

    Thank you for your response. We are very sorry that there was a serious incident. We know how scary those can be. Her bio and photos were submitted by her ****** homes and accurate to their experiences. We have a very low tolerance for aggression as an organization and do choose to euthanize dogs in safety circumstances. G is back in her ****** home with multiple other dogs and doing very well. We are sending both you and your pug positive thoughts. 

     

    Sincerely, 

    Coco's Heart Dog Rescue

Coco's Heart Dog Rescue is NOT a BBB Accredited Business.

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