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Business Profile

Gas Station

BP

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gas Station.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/8/24 my fianc accidentally did the wrong thing on the gas pump and then cancelled the transaction and did another transaction for 20 dollars. The first accidental transaction led to a 75$ hold on my account. Then the second led to a 125$ hold. The 75$ one was taken from my account, and never put back on. The second the 20$ posted but it has been 8 days later and the 125$ is still pending on my card.The 75$ was taken from my account and I have a email from my bank saying so, but the transaction has completely disappeared from the history on my account. I am so confused. The bp will not answer the phone either. The 125$ should be back now too, right? It said 3day sold before and it has been 8. I want my money back and I hope that other people wont have to deal with this unfair and shady business.

    Business Response

    Date: 01/27/2024

    We are sorry the number for the gas station was wrong on ******* We have contacted ****** and resolved this issue.

    I have watched cameras and seen our payments for that day and we did not receive $75. 

    Attached is a PDF picture of stickers we have posted at the station on all doors that states:

    Your financial institution MAY HOLD FUNDS on your account that *** exceed the purchase amount
    when using a debit/credit card. This station is NOT RESPONSIBLE for placing or removing holds.

    we have contacted BP corporate and they assure us that all holds placed are done by the banks. We do not have control of this. 

BP is NOT a BBB Accredited Business.

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