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Business Profile

Electrician

JRB Electric, Inc.
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/03/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We received an invoice on 2024-09-02 for generator service dated 2024-06-22. I replied the same day stating that no service was requested or performed in 2024. We had requested service on 2023-10-19 and after 3 exchanges back and forth, we let *** know that we will look for another provider on 2023-12-13 as they were unable to provide a day they would come or arrive on days they said they would. Our generator shows the annual maintenance alert was reset in December 2023 when we had another provider perform the service.

    Business Response

    Date: 10/10/2024

    Thank you for reaching out to share your concerns.  We are sorry that we could not meet your schedule and time frame.  We will review our process to prevent this from happening again.  I have voided your invoice.

    Customer Answer

    Date: 10/10/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ******** *******

  • Initial Complaint

    Date:08/03/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In January 2024 I asked JRB ELectrical via text to do a tune up on my generator. He responded on 1/15/24 after I sent him my address "Got it, Thanks. I'll get this scheduled" A month later I asked via text "When" and never heard back from him. I then called another company Total Mechanical and they performed the service 4/8/24. On 4/18/24 JRB sent someone over unannounced and attempted to do the tune up. I told my wife to inform them we already had conducted the service and the guy left. That day, they sent me an invoice. Since then they have sent me an invoice and each time I send an email informing the they did not perform any service for me and the emails go unanswered. While look at the invoice, they are claiming I am 90 days past due. I don't want this to go to collections. This business owner has poor communication skills. Please help me in clearing up there error.

    Business Response

    Date: 08/09/2024

    Consumer contacted us in January ************************************************************************ March of 2023 by another contractor.  As the text messages reveal, he was informed that this is recommended after one year. We told the consumer we would get this on our schedule.   There is no need to enter the consumer's home to perform this service.  We schedule these by location to minimize costs.  Consumer did not inform us that he called another contractor.  As a result, we arrived at his house on 4/18.  There was a miscommunication between our technician and office staff and he received an invoice.  I have voided the invoice that was sent to him.  Consumer did not pay this invoice so there is no need to issue a refund.  I apologize for the failure in communication and will review our procedures to prevent this from happening again.

    Customer Answer

    Date: 08/09/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *******************************

JRB Electric, Inc. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

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