We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pet Boarding

Cedar Creek Pet Resort, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Boarding.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I boarded my dogs with Cedar Creek Pet Resort from 11/27/2024 to 12/2/2024. I came to pick up my dogs from 5 days of boarding on 12/2/2024. I was in total shock when I saw my dog Shadow. When Shadow came in, he was able to walk, he was older but could still get around. When I picked him up, he could not use his back legs. I had to carry him to my truck. Also upon getting him home, I saw ****** patches on his elbows. He was bleeding from both nostrils, along with discharge and very goopy eyes. He also had no control of his bladder. I do not know what happened while he was there. *ut I am guessing that if he was in that shape when I picked him up, he had to have been like that a while. One of the ladies told me he will probably be really thirsty when he gets home, he couldnt get up to reach the water. We tried moving it a bit closer, but he couldnt move. What? So not only did he lay there in pain (and urine), but he couldnt even get hydrated like he needed to? And to top it off, they took a dog that was in that shape, and STILL gave him a bath on the morning I picked him up? They couldnt make an executive decision that it might be a good idea to skip it? WHY DID I NOT GET A CALL IF HE WAS IN *AD SHAPE? I could have come to pick him up and love on him. Later that afternoon after picking him up, I had to have him euthanized because he was beyond help. I am devastated to think that he suffered his last days and hours. I have NEVER had an experience like this when boarding. It almost seems like since it was a holiday, they had the * team on and they didnt do anything for him. I trusted them with my dog. Now I dont have him anymore. And not to mention the amount I was charged to have him there, with the lack of care or compassion, and no more Shadow.

Cedar Creek Pet Resort, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.