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Business Profile

Auto Services

MexMuffler

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

This profile includes complaints for MexMuffler's headquarters and its corporate-owned locations. To view all corporate locations, see

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MexMuffler has 3 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/13/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my vehicle to mex muffler for front brakes ***************** on 1/3/25 I took my own parts just needed installation. About two weeks after that it was noticed that the had forgot to put a lug nut on the front passenger side tire I called took it back up there they put it on I had to purchase that.i believe in march I started hearing grinding sounds I called once more took it back in they checked it I believe & said that the right front passenger caliper was frozen then it started not going in reverse. So I took my vehicle to a mechanic friend 5/12/25 first he took the right front passenger tire off nothing wrong with it he instructed me to back up but still couldn't. He then noticed that the problem was with the front driver side tire he then removed the front driver side tire and found that the caliper was not bolted on the back bottom. I need the $300.00 plus the $120.00 I paid because of mis information from mex muffler about the wrong *********** seek $150.00 installation that the mechanic at ***************************** *********************** i have pictures to.

      Business Response

      Date: 06/24/2025

      Hello, we apologize for the late response.The matter has been settled to the customers satisfaction.

    • Initial Complaint

      Date:08/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The following issues have taken place over the past several months, beginning on 6/6/24, and still have not been resolved as of 8/29/24. In all, I have paid Mex Muffler $1,240.00 directly for incorrect and unsafe work, and have given them several chances to fix and resolve said issues. Not only is the work that I paid to have done not completed correctly, but they have also done damage to my car in the process, initially costing me $494.66 in inspections and $346.88 to have fixed at the dealership (however the issue is still not fully resolved). As of 8/29/24, we have tried to contact Mex Muffler multiple times in trying to resolve this situation. The times that we have been able to get in contact with them, they have told us that they would reach back out, but have not done so multiple times. In trying to work with them and resolve this issue, they have become unresponsive.

    • Initial Complaint

      Date:11/06/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had repairs done to my 2013 Chevrolet Equinox. Total time for work to be completed was 1 hour and 45 minutes. I provided my own parts. Labor charge alone was $600! No written estimate given. $600 for ONLY 1 hr. 45 min. Second man was needed for 15 min. of that time. On top of that, I had to return, again, in two weeks to have repairs done to the work they originally performed on Oct 5, 2023. Labor was warranted for 2 months. I was charged another $80 labor. This error cost me nearly an additional $400 for a seemingly mistake made by TexMuffler. When I confronted the company, and in particular, ****** and then the supposed owner, ******, about the labor charges alone, I was told by ****** that if I wasnt happy to go someplace else. To me this was an unacceptable and inadequate response.

    MexMuffler is NOT a BBB Accredited Business.

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