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Business Profile

Car Dealers

Kayser Chevrolet Buick GMC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 16th, we were traveling from *****, ** to *******, **, when, while on I-90 near **********, **, our brakes completely failed. We were able to safely exit the highway and drive to Kayser Chevrolet and Buick in **********, **. Upon arriving, we immediately informed the service technicians that the brakes had failed and the dashboard was showing a brake failure warning. The technicians connected their diagnostic tool, confirmed that the brakes were completely out, and said they needed to move the vehicle to the service bay for further ************* wife and I waited in the service area for an update, expecting to resume our trip to ******* soon. After about 30 minutes, a technician informed us that while they were moving our vehicle, they had caused an accident in their lot by hitting another car. They then told us that our vehicle, a 2024 ***** Suburban High Country with approximately ***** miles, would need at least a week for repairs, including both body work and brake repair. Despite being stranded, they refused to provide us with a loaner vehicle or any assistance. We waited for 5-6 hours with no further updates. Eventually, I arranged a ride to ********** to get a rental car to return home.We later learned that the dealership had caused over $2,000 in damage. They promised to "make it right," but when I received my vehicle back, there were still visible scratches, damage from the accident, and the hood now rattled. The general manager was notified but dismissed the issue, claiming it wasnt their fault and that they had the best team. This was a brand-new vehicle at the ******* date, the dealership has not addressed any of the damages or compensation for depreciation caused by the accident or provided assistance with transportation. Additionally, I found out that the accident was not listed on the Carfax report, leading me to believe the dealership intentionally withheld this information.

    Business Response

    Date: 11/23/2024

    Austin-

    Thank you for your time on the phone this past Wednesday. As we discussed, unfortunately the compliant you made with BBB was for the wrong location. The location you had the issue with is Kayser Chevrolet Buick GMC in **********, **. We are Kayser Chevrolet in *********, ***

    I got in touch with *** ********, the General Manager at Kayser **********. He is committed to helping resolve your issue. I forwarded this complaint to him, along with your contact information. He will reach out to on Monday, November 25th.

    BBB- please close out this complaint with my location.

    Thank you,

    **** *****

    General Manager

    Kayser Chevrolet-Sauk City 

    Cell phone ************

     

Kayser Chevrolet Buick GMC is NOT a BBB Accredited Business.

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