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Business Profile

Fast Food Restaurants

McDonald’s

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fast Food Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/11/2025

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent them this picture, yet I did not receive any acknowledgment. I would have appreciated a response or at least an explanation regarding the situation. My child consumed this item, and I am relieved that he is unharmed. This situation is entirely unacceptable.

    Customer Answer

    Date: 02/11/2025

    The reason I am submitting only one image is that the website did not allow me to upload additional pictures. I visited ********** and ordered a meal, specifically a six-piece chicken nugget Happy Meal. While my son was enjoying his meal, he remarked that he had encountered something hard within one of the chicken nuggets. I proceeded to investigate the matter further. The discovery was quite unpleasant, and unfortunately, I could not return to the restaurant, as I had already consumed the other items I had purchased and live a considerable distance from the ********** location. I attempted to contact ********** via email, and the response I received was forwarded to you. I am extremely dissatisfied with this experience and have chosen to file a formal complaint. I would appreciate a refund or a gift card as compensation, as this situation is entirely unacceptable.

    Business Response

    Date: 03/05/2025

     
    		  
    *******,

    This is ****** *****. We just spoke about the complaint filed. I wanted to make sure that we could get that info as I was not able to login online. It said my email wasn't linked with a business. I did attempt to call the customer and recieved no answer I did leave her a message and I am awaiting a response.

    Thank you for your help,
    ****** *****

    Customer Answer

    Date: 03/05/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    Im unclear on what additional information is required. I have submitted proof and documentation for everything mentioned. I just wanted my complaint to be acknowledged, as I am uncertain about the contents of my child's chicken nuggets. I would have appreciated some form of compensation, but since this incident occurred last year, I simply want to bring it to attention. I am unable to answer phone calls due to my work and hectic schedule, so please reach out to me via email ( ********************* instead.

    Regards,

    Aliyah Easter

McDonald’s is NOT a BBB Accredited Business.

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