Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/13/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 27,2023 I was contracted by Pregl to haul a load of equipment they manufactured to *********, **. The agreed on rate for the load was $4295.00. This is $5 per mile driven 859 miles by myself. We had originally been in agreement to be paid when the load was picked up from their location. Soon after they began asking me for 30 with no notice of this so I was paying all fuel and expenses out of my pocket. When I asked about this I was met with a lot of aggression and threats about not getting paid if i had an issue with this. Let me vote I also took a load to ************ for them two week earlier. The payment for ** was finally paid after 60 days. To this date the 7/27 payment has been to be made. When I inquire with accounts payable I am told basically the checks in the mail. Today I revived an email from an office person threatening not to pay me due to damage back in July. Yet another attempt not to make payment on this debt that I have incurred working for them.

  Business Response

  Date: 01/02/2024

  ***** was aware that i was disputing the invoice for ********, in error I paid this invoice and left the one ***** is mentioning unpaid.  Here is why we were disputing one of his invoices:  We requested a load with two skids be brought to ************ tarped and secured. 
  

  In the attached document #1 you can see where he was made aware the load needed to be tarped.   We shrink-wrapped both skids on 07/01/23 and when ***** arrived to take the two skids on 07/05/23, he temporarily tarped them with one of our small tarps, only to protect the load until he went to menards to get a large sturdy tarp and more bungees he only had a few with him,and the picture (document #1) shows how the load left our building.  He assured me he was going right to menards to get a better tarp and more bungees, he did this verbally.  Then he would start his journey from **********,********* to deliver the two units in **********, ********.
  

  We were scheduled in the beginning of August to go and install these two units that was when we realized the stop to menards never happened.  The two units arrived covered in bugs, we received the text from our customer shown in document #1.  I immediately contacted ***** to let him know we were disputing the invoice as he didnt follow the instructions to tarp the load before starting the journey.  You can see our conversation in the document #2 where I asked him to talk to me about what happened with our load not being tarped and the risk of damage to the load.  Unfortunately, the bugs were only part of the problem, the load value was $200,000 and had sensitive electronics and mechanics that could have been damaged with the load not being tarped which is why I wanted to discuss the load with him in person or over the phone, we wouldnt know if the machines were damaged until the completion of the install.  He proceeded to blame us for not having an adequate tarp, which from doing research is the truck drivers responsibility for safety reasons. 
  
  Since then the invoice has been paid in full.