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Business Profile

Motorcycle Repair

Hankster's Repair Recreational Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Repair.

Complaints

This profile includes complaints for Hankster's Repair Recreational Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hankster's Repair Recreational Service has 2 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/17/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The transaction date was 1-19-25 at Milwaukee boat show. We put ******* dollars down on a wave runner with our **** Credit card. We received no receipt or paperwork other than the credit card statement. Since the down payment their customer ********************** and communication has been very poor and misleading. During the conversations we have had we are very uncomfortable with proceeding forward with this purchase. We have not signed any documents with Hanksters and have asked for our down payment back. Their response is no refund of down payment plus 5% of purchase price in addition due to terms and conditions which never received nor signed. They have threatened us with their attorney to take legal action against us. At this we no longer trust the business.

      Business Response

      Date: 04/07/2025

      This was refunded a long time ago........I think there is some miscommunication here. 

    • Initial Complaint

      Date:12/20/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction is 12/14/2024 I came to ********'s on this Date to purchase a brand new cfmoto uforce **************************************************************************** crates and I had to wait until Thursday 12/19/2024 to receive my machine when I picked up my (new) machine I noticed the winch cable was frayed the salesman said that I needed to call service the following morning and get it fixed. When I transported the machine home I parked it the next morning I came out and started it up and the odometer said the machine had 96 miles on it i originally thought that number was miles to empty but realized that was not the case at all when it went up instead of down when I drove it. I immediately contacted the salesman and he informed me that this was a demo machine and had been used at hononegah high school for the football program for a period of 3 months I brought the machine back and demanded a new one like I was contracted for and was met with hostility and being told there's nothing they can do... they offered extended warranty and services to shut me !up my contract states the machine I was purchasing had 1 mile on it,and that was not true I was taken advantage of and treated horrible about it I want to return this machine and get 100% of my money back and dispute my credit check. I feel as If I was bait and switched i put down ***** cash and financed ********

      Customer Answer

      Date: 12/23/2024

      We have worked out a solution



      Regards,

      ***** *****

    • Initial Complaint

      Date:05/24/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had called Hanksters about a motorcycle they had. They told me it was available and that I could hold it for $500 deposit. I asked them if the freight charge was $575 and if there doc fees were around $300. The saleman told me yes and then took my deposit. I had them send a Buyers Order to my bank to get financing and they changed the freight charge to $1400. I told them they originally told me $575 and the saleman is saying he doesnt remember that. They will not give me my deposit back. They insisted that the freight charge is normal and that all dealerships have the same freight charge. They said it was what ****** was charging them. I got a Buyers Order from another dealership, Maxima Motorsports, which told me the freight charge was $575. Then when showing my salesman at Hanksters the charge he said it was for freight and set up although they already had dealer prep fees in the buyers order. I have inluded both Buyers Orders.

      Business Response

      Date: 06/03/2024

      We have worked this situation out with the customer and he picked up the motorcycle from us and left happy. Not sure if **** forgot to close this claim after we worked out the questions that he had? This case should be closed at this point as he took delivery of the cycle with the price he wanted, thank you. 

    • Initial Complaint

      Date:01/25/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid $14,688.00 for a **** Arctic Cat ZR 600 137 on 1-22-24 from Hankster's Motorsports in **********, **. The ************** recommended I purchase separately 2 6in. dually carbides for the sled and they would install them when the assemble the snowmobile. I was charged $182.85 for the carbides and they were installed on the sled. I took delivery of the sled on 1-22-24 and took it home and went for a ride. After the ride, I looked at the carbides and found they installed 4in. carbides instead of the 6in. that we agreed on. I was never told they installed the cheaper 4in. carbides on the sled yet was charged the same price as 6in. carbides. The price difference is $25.00 ea. On 1-23-24 I called the dealer and left a message for my sales rep ***** to discuss this issue and he never returned my call.On 1-24-24 I called the dealer and asked to speak with a Manager. *** took the call and as I was explaining the situation to him, he interrupted me and said, "not to be disrespectful, but what do you need, or is there even a way to make you happy? We sold you the sled at cost and the well has run dry." "You already used the carbides, so now I'm supposed to eat the cost of them?" I explained to him they installed the wrong carbides and all I want is them to ship me the 6in. carbides I paid for and I would ship back the 4in. carbides. The Manager said, ship them back first and I will ship out the correct carbides in an angry voice.Based on how this business is talking to and treating me, I do not trust they will send the correct replacement parts to me. In addition, I don't think I should have to pay shipping due to the dealer's deceptive business practices. I am requesting a full refund of the $182.85 from this business and that they email me a pre-paid shipping label to ******************* to return the part to them. I am not interested in doing an exchange or any further business with this dealer.

    • Initial Complaint

      Date:11/07/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I purchased my Jet ski on 08/24/2024 I was told the jet ski would be registered by them. as of today still have not received any registration. contacted Hanksters Motorsports by phone never retuned phone calls. Went to Hanksters and talked to ***********************( the owner) He confirmed that the ****** was the fee for the registration for the jet ski. He would have the person that does the registration call me. Made a note in his phone. I call 11/6/2023 to check on this issue left message no call back.Did research and the ****** is in fact registration fee. called the dnr on record of any registration being filed. Hanksters Motorsports need to refund my ******. I plan on registering the jet ski myself

    • Initial Complaint

      Date:08/09/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 11th I gave a $500 deposit to ****************** for a ****** YZF R7 motorcycle I saw advertised on their website. At the time I was told that the motorcycle was to arrive by the end of July and they'd stay in touch with me to keep me updated. I was not provided with any paperwork, no receipt or pruchase agreement, NOTHING. When I finally got in touch with them at the end of July after much struggle I was told that they didn't know when it was to arrive or even be shipped I questioned about the paperwork and they told me that was how they've always done it. I requested my deposit back and they have refused under the grounds that they said it was non-refundable. I feel this is unreasonable as they never furnished me with the paperwork that is legally required per ********* Legislature Trans ****** 1 b. I have continued to try and get my money back and been pushed off and told they would refund me after the motorcycle was sold. They don't even have the product they are holding my money against. I was then told they would just give me a store credit and they don't care about my opinion. These interactions have been via text with the owner of the business. I insisted that I want a refund and not a store credit as I have no interest in doing business with them. I no longer have confidence I can resolve this directly with the business and am concerned that they continue to take deposits without providing the legally required paperwork.

    Hankster's Repair Recreational Service is NOT a BBB Accredited Business.

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