Complaints

This profile includes complaints for LeMans Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LeMans Corporation

  3501 Kennedy Rd. Janesville, WI 53547-8884

• 

  LeMans Corporation

  P.O. Box 5222 Janesville, WI 53547-5222

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received damaged goods on January 4, 2024, and have not been able to get a return authoration for the last ten months. Returned tires months ago, and have not got any refund. I would like to return all inventory for this company and have nothing to do with this business ever again. Dealer number id ******

  Business Response

  Date: 10/16/2024

  Mr. ******** complaint has been reviewed. It appears that Mr. ******** complaint contains two separate issues. The first issue being his receipt of damaged goods and the second issue being a refund for returned product. We will address both issues below.
  
  As a preliminary matter, LeMans is a wholesale distributor that distributes manufacturers products to dealerships with which LeMans has a business relationship.
  
  With respect to the complaint about damaged products, in January of 2024, Mr. ******** dealership, *********** dba Two Wheelz and More (Two Wheelz) reported to LeMans receipt of items (dash gauges) in a damaged box.Two Wheelz was unsure if the products were actually damaged. Two Wheelz was informed that any warranty claim for the gauges needed to be submitted through the vendor directly and not LeMans. LeMans provided Two Wheelz with contact information for the vendor. LeMans is unaware whether or not Two Wheelz ever contacted the vendor.
  
  The second issue is unrelated to the dash gauge report. Two Wheelz was a LeMans dealer from November 14, 2023 to June 11, 2024. The dealership relationship with LeMans was terminated because Two Wheelz no longer met all the requirements to be an approved LeMans dealer operating in a brick & mortar store open to the public (Two Wheelz had shut down its original shop and relocated).
  
  Two Wheelz was notified of this and on June 11, ************************************** our system. Two Wheelz requested to return some inventory it had acquired from LeMans. Our records indicate that a return was entered for Two Wheelz in May of 2024. The returned product was not received until June of 2024. The refund should have issued upon the product return.
  
  On or about October 7, 2024, Two Wheelz contacted its LeMans Sales *** asking about the refund. Upon investigation with our ********************* however, it was discovered that the credit showed in the dealers account, but due to the dealers status being inactivated in June, the check processing got stuck in our system. The account had to be temporarily reactivated and the credit manually entered to generate the payment. The payment was then promptly mailed out. This information was relayed to Two Wheelz along with the check number.
  
  We believe the refund request is now complete.
  

  Customer Answer

  Date: 10/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  I was never told I would have to go through the company that made the gages until recently. Still waiting on the that contact. Not all returns were authorized for return on May, waiting over month for it to be fixed and finally asked if I should just return what was authorized and wait for the rest to be authorized. I was told yes, so I returned what I could. over 4 months later this has not been fixed.

  Regards,
  
  ***** *******

  Business Response

  Date: 10/24/2024

  *** ******** response has been reviewed. It appears that *** ******* is again addressing two separate issues. The first issue being no communication on contacting the vendor direct on warranty returns and the second issue being not all goods being authorized for return. We will address both issues below.
  
  With respect to *** ******** response indicating he was never told he would have to go through the vendor for warranty returns, in January of 2024, *** ******** wife was directed to contact the vendor regarding missing mounting hardware and that the gauges were warranty direct for missing parts. She followed up with the LeMans Sales *** indicating she had spoken with the vendor and told the mounting hardware was no longer produced by that particular vendor. Nothing further was communicated to LeMans after that regarding the gauges.
  
  In regards to the returns issue, in March 2024, *********** wife was told that a list of the products they wanted to return would need to be provided and then the Sales *** would work on getting a return authorization. In late April 2024, the Sales *** heard from *** ******* who was upset that he hadnt received his return authorization. *** ******* was informed that the Sales *** was still waiting on the list of products they wanted to return. *** ******* was asked to send a list and the Sales *** would get the return quickly taken care of. The following day *** ****** provide pictures of parts numbers for products they wanted to return. Those items were approved for return, and were in fact returned for credit, which has now been issued.LeMans considers that the conclusion of the matter.
  

• Initial Complaint

  Date:09/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally purchased a belt (Ultimax UA 438-$158.99) from a local dealership (*******************-********************************************************************). It was identified at the dealership that this item held a lifetime warranty which was questionable because I had looked online and not seen any belts with a lifetime warranty. This purchase was made on 5/11/23. By the end of July, less than two months later the belt broke. I was informed by the local dealership that I had to create a shipping label and mail to this H37373930303****938H. Very little description on protocol. My son went to the local dealership and was provided with a copy of the receipt and a box with the address of where it was needed to be returned to. The label was created and shipped on 8/1/23 (Tracking **** **** **** **** **** 53-USPS). I contacted the H37373930303****938H on 8/8/23 (11:22 am) to follow-up and validate they received the item and necessary action was taken in an attempt to have it replaced. I was questioned about every detail of the purchase as if I had up the information provided to me by ************* and was advised that he would investigate and reach out to me. Several weeks later I had still not heard from the H37373930303****938H. On 8/28/23 (5:02 pm) I called back, spoke with ************* again, he seemed concerned and identified he would once again investigate. I then again called back the following day 8/29/23, advising he or someone from the H37373930303****938H would contact me back. Still no contact, I called back on 9/4/23 (8:00 am) and was advised that he does not come in until 9:30. I finally called back on 9/12/23, spoke with ************* and was again told that he would reach out to contact me via email (No Response). He did advise me to contact the local dealership because the belt should have been sent back to them. Called the local dealership, they advised me to call back and obtain shipping information. Contacted ************* back, shipping information could not be provided. ************* advised once again that he would

  Business Response

  Date: 10/05/2023

  LeMans Corporation d/b/a Parts Unlimited (Parts Unlimited)is in receipt of Ms. ******** complaint. As a preliminary matter, Parts Unlimited is a wholesale supplier, and our transactions are with our (retail) dealers as opposed to consumers.
  
  We have reviewed our records regarding Ms. ******** return, and contacted the dealer, ***************, as well. Based on information provided by the ********** appears the situation is the result of the consumer not following the warranty claim procedure for the product, and instead, returning the product directly to Parts Unlimited.
  
  Our records confirm that the returned product was received by Parts Unlimited. We, in turn, issued a credit to the dealer for its cost.
  
  Parts Unlimited has issued the appropriate credit to the dealer and considers its involvement in the matter complete.

  Customer Answer

  Date: 10/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  If a credit was given to the local facility (***************) I did not receive it, I have contacted them several times and in return received zero guidance. *************** has horrible customer service. At least ********************** attempted to resolve the issue, just fell short in following up but the fact of the matter was the local (***************) should have been responsible for information in regards to the warranty. 
  
  Regards,
  
  ***************************

  Business Response

  Date: 10/13/2023

  Thank you for your response.  We hope you are able to reach a satisfactory resolution with ***************.

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am attempting to receive a refund from a LeMans Corporation vendor. On June 3rd I ordered an incorrect part from an **** vendor called **** now Motorsport. I asked to return it and they said yes send it back. I returned it to the shipping address from which I received it, which was the LeMans Corporation, on June 16 and it was delivered on June, 19 at 12:48pm and signed for by KCARROLL. After hearing nothing for several weeks I contacted bikenow. They said I needed to go through the **** return system, of which I was unaware and they had not told me that. They said the address I returned it to was a brokerage house, which was LeMans Corproation, dab as Parts unlimited. I contacted ************* at Parts Unlimited, ************ and provided him with the tracking number - ************. He verbally confirmed they had indeed received the item and had placed it back in stock. I contacted ******* again telling them that information. They said they knew nothing about it. I spoke with ************* a second time and he said he would email me the refund information. After not hearing anything for 2 weeks, I again reached out to **** who put me in touch with ***** in their customer service department. She again verbally confirmed they had issued a refund to BikeNow and provided me Reference #******. I provided that to BikeNow with no response. I spoke with ***** again two weeks later and she then said she would not provide the actual refund information and referred me back to someone named ******* at Bike Now, whose number is ************. Their Parts Unlimited dealer number is BIK 249. I have reached out to Bike Now several times and have gotten no response from them since July 26. I have filed a BBB complaint against ******* and would like to file another against LeMans Corporation doing business as Parts Unlimited. Thank you.

  Business Response

  Date: 09/08/2023

  LeMans Corporation d/b/a Parts Unlimited (Parts Unlimited) is in receipt of Mr. ************************ complaint.  As a preliminary matter, Parts Unlimited is a wholesale supplier, and we work through our dealers with respect to consumer refunds.
  
  We have reviewed our records regarding Mr. ************************ return, and contacted the dealer, BikeNow, as well.  It appears what has complicated the return/refund process is that ********************** did not follow the **** return procedure called for by the dealer, and instead, returned the product directly to Parts Unlimited.
  
  Our records confirm that the returned product was received by Parts Unlimited.  We, in turn, issued a credit to the dealer on July 25, 2023 (credit memo #******).  It is not Parts Unlimiteds policy to release proprietary information regarding our dealers to consumers. Therefore,specifics on the credit provided to the dealer (for example, dealer cost) could not be shared with ***********************
  
  Parts Unlimited has issued the appropriate credit to the ********** would seem that resolution of Mr. ************************ issue is best directed to the selling dealer.

  Customer Answer

  Date: 09/09/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Thank you for providing the credit memo information for the refund you provided to BikeNow Motorsports. That is what I needed to prove my case for a refund from them. 

  Regards,
  
  ***************************

  
  

• Initial Complaint

  Date:12/30/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two sets of Z1R motorcycle gloves from a ************** dealership on Wednesday, September 28, 2022, while I was traveling along the east coast. Two days later, I immediate noticed that the stitching on the right glove between the pointer and middle fingers of the Z1R **** (large) gloves started unraveling. I contacted the manufactured Z1R as I was over 600 miles from the dealership in another State. There were no issues with the second pair of gloves for my companion. ***********************, the Z1R Brand Manager contacted me via email on October 5, 2022. He requested photos, my address, and my phone number. He wrote, Thank you for your inquiry. Typically, warranties are handled through the dealer where purchased. Under the circumstances, please email me a photo of the glove, along with your address and phone number and I will send you a replacement pair. He said my phone number would be used for **** I have emailed *********************** two (2) time about the status of the replacement gloves. The last being December 7, 2022. He has not responded to any emails, nor have I received the replacement gloves.Attached is the chain of emails:

  Business Response

  Date: 01/13/2023

  Hello,
  
  It has been brought to our attention that correspondence coming through the Z1R Contact Us page does not always get received in a timely manner. Sometimes the communications come in in batches instead of directly after submission. We are working with our IT Department to remedy the situation.
  
  The last communication received was the October 7, ******************************** That being said processing this replacement did fall off the radar. We apologize for any inconvenience that *** have caused.  The replacement gloves have shipped out to the customer and should be received within the next week.
  
  Thank you,
  
  LeMans Corporation.