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Business Profile

Roofing Contractors

C&E Wurzer Construction, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for C&E Wurzer Construction, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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C&E Wurzer Construction, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/01/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Please type your response here.]
      C&E Wurzer only took off $1000 which is not enough to fix the damage done to my home.  I need them to come back and fix there mistakes.  I have pics to prove it.  I also found there is no caulking done along the side of windows in the back.  
      Regards,

      ***************************

      Business Response

      Date: 06/02/2024

      We are surprised to receive this complaint in ************************************* 2021.  We believe that our company delivered an excellent project and we stand by our workmanship. Despite this, we significantly reduced the invoice by thousands of dollars in response to ongoing complaints about issues that were not industry standard.  We made over 30 customer-focused visits to address these concerns.

      On the first day of the job, we exceeded the project's scope by removing a bird's nest that was damaging the insulation in the siding.  As a company, we always install J-channel correctly above all window and door protrusions, except in the case where these protrusions extend into soffit lines.  We replaced these channels multiple times at ****************** request, including above the garage door.

      The complaint about loose coil was unfounded; it was securely installed.  There were pre-existing construction issues with the home, such as deteriorating bricks and mortar under the trim coil and missing mortar below the window, which were beyond the scope of our project.  There is no evidence of crooked siding near the front door or above the garage door, as we use a level for each course during siding installation.  The holes ************** mentions are likely the bottom of the outside corners, which are manufactured that way and not related to our workmanship.

      We are confident in the quality of our work and believe this complaint does not reflect the true nature of our efforts and the project's success.

      Business Response

      Date: 07/23/2024

      We at C&E Wurzer caulked all the necessary areas.   We came back several times to replace J-channel to satisfy Ms.Nerads request.  When we were unable to satisfy ************** we credited the invoice for her inconvenience in not being able to agree.   We at C&E Wurzer construction believe we did a more than satisfactory job.

      From all of us at C&E Wurzer construction we appreciate the opportunity to work with you.

      Customer Answer

      Date: 07/23/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      J channel is still missing above my windows and I paid you 600 dollars to trim around my windows and that was not done nor caulking around windows.  My house is not sealed properly and is at risk for water damage. As you can see from the pictures you can see all the damage and things that were not done properly.   I need my house fixed or there will be consequences  type your response here.]

      Regards,

      ***************************

    • Initial Complaint

      Date:09/02/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *******************************

      Business Response

      Date: 01/18/2023

      This complaint has been resolved directly with the homeowner and warranty repairs have been made on the property.

    C&E Wurzer Construction, Inc. is BBB Accredited.

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