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Business Profile

Sports

Viktos

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sports.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ORDER V283429. PLACED ON MAY 01, 2024 09:00AM. PAYMENT STATUS: PARTIALLY_REFUNDED. I am upset with this company for charging me too much to RETURN and item. I was charged a restocking fee and return shipping. The business is ran out of WI and fulfills from **. How can I try an item on if I don't order it? I ordered 2 pairs of shoes that we were uglier in person than the pictures on the site. I sent them back and got charged $16.60. I was told that I was only getting charged $6.00 for return shipping, ridiculous. Every time I talk to the customer **** *************** and **********, they are rude. They use to excuse as being a small veteran owned business that cannot afford to pay return shipping. Their customers are also veterans that they are charging ridiculous fees to. I do like some of the items that I get from them, but this charge was ignorant.

    Business Response

    Date: 05/16/2024

    It is stated on our website, under the Shipping & Returns page (**********************************************************), that we do not refund the original shipping fee and we deduct a $5.95 from the refund for return shipping. This is a standard business practice.

    Customer Answer

    Date: 05/16/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    This is only standard business practice for this rude business.  Oh well, you live and you learn.  Guess I'll have to get boots somewhere else.

    Regards,

    *************************

Viktos is NOT a BBB Accredited Business.

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