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Business Profile

New Car Dealers

Griffin Chrysler Jeep Dodge RAM

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/09/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have gone up there about 5 2 have my car looked at and I have even had my car for a whole year yet so when I called again to be like Hey this problem is getting worse I feel like my transmission is slipping and you guys aren't acknowledging anything I want the car that I bought otherwise I wouldn't about it but he got really upset and he said that I should keep paying for everything there are everything and I feel like it should all be cosure and then my mother was saying in the background that she wasn't happy with the service she also was very upset And did complain and then he started to get really melted with her and she said that she wanted to file a complainted he said that we were not able And he said that anything you say is heresay I am not taking your complaint because he is the owner of the business and when mom mentioned Better Business Bureau he said that I cannot file a complaint with a Better Business Bureau. He was very rude and kept us regarding the complaints about the vehicle and said that I should be paying for everything I'm just upset and II want a different car or everything that just be paid for. Like he said he would. And this is ***************************** by the way.

    Business Response

    Date: 10/13/2022

    *********************** bought her 2006 ***** Impala Oct 19th 2021 with ****** miles on it, over the course of the next 8 months , the last visit was in June of 2022  she brought the vehicle in 4 times with various concerns which Griffin Chrylser of ********* paid a total of $2939.20 on repairs not once did ******* pay for any repairs.  The vehicle now needs to have a leaking transmission cooler line replaced, the transmission came into our shop 4 quarts low on fluid. ******* does not feel she should pay for this repair. I feel we have gone above and beyond to help her in repairing her vehicle. We will not be participating in the repair cost at this point.

Griffin Chrysler Jeep Dodge RAM is NOT a BBB Accredited Business.

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