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Business Profile

Animal Rescue

Denthetics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Animal Rescue.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    New dental office assistant starting in June at Denthetics in *******, *********. He has never be able to figure out how to correctly submitted billing statements to Delta Dental of Wisconsin for payment of their portion of my dental bills. I tried twice while in the office to get this resolved with both of us on the phone with ************. I asked him two more times to submit the billing statement by fax. He told me he did but that's not true. ************ of Wisconsin has never received anything since 5-28-2024. He keeps getting Invalid Subscriber message. The **************** Form attached below need to be correctly submitted to Delta Dental of ********* for payment. When they receive the billing statements they are posted as pending, it usually takes them around three weeks to process them for payment. They never got them.I attached a copy of the bill that Delta Dental of Wisconsin needs to pay. I attached a copy of all but one of my receipts for the deductibles I paid. I paid by check for one visit. I attached copies of the **************** Forms to be submitted to ************ of ********* for payment. I attached proof of my paid dental insurance and proof that ************ of Wisconsin has never received any of the billing statements after 5-28-2024.Secondly, Dr. **** was dishonest and charged me $1,500 for a bogus TMJ Study. First off, only my two middle teeth on the bottom are a little bit too close together. Dr. **** said I had to pay $7,000 for a jaw expanding mouth piece and then additional $5,000 to cap all my teeth, This was crazy, the rest of my teeth are fine. So I went to ************************* for a second opinion. They did the same TMJ study for free as part of my initial exam. Adults are not suppose to get jaw expanding braces because their jaw bones are locked in place after 21 years. Dr. **** could harm an adult using them. So I want a refund for the $1,500 which I paid completely out-of-pocket for. Receipt attached below.

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