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Business Profile

Furniture Designers

New Breed Furniture LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Designers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/04/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    An order was placed on February 21, 2024. I have made several attempts to contact the seller without response. I have sent several emails dated May 7, 20, and 28 without reply. Additionally, I placed a phone call and left a message on May 31, again without response. I would either like to cancel the order or request prompt shipment.

    Business Response

    Date: 06/20/2024

    I have spoken to *************************, apologized for the lack of good communication, and explained the reasons for the delay.  The purchased table is in production and will be available to ship in ten days.  She was satisfied with my explanation, and still wanted the order completed.  I just left her a message with an update on the order's production.  New Breed Furniture LLC has never had this situation happen before, and is committed to never having a repeat performance.

    Please help resolve this matter and help a struggling small furniture business avoid a damaged reputation.

     

    Respectfully,

     

    ***********************

    New Breed Furniture LLC

    *************************** Kenosha WI 53143

    ************

    Customer Answer

    Date: 06/26/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *************************

New Breed Furniture LLC is NOT a BBB Accredited Business.

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