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Business Profile

Grocery Store

Pick 'N Save

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/21/2023

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 9,2023 the Pick'n'save location ************************************************************* charged my credit card $272.13 in addition to my initial purchase on a different card totaling $144.05. I was charged $272.13 on my second card when my purchased items should have only been a total of $20.98 for 2 stuffed animals. I used 2 forms of payment. My card was used to pay for the individuals behind me in line unbeknownst to me. When I asked for a receipt, one could not be produced. I was unaware that my card was charged at the time but found it strange that I was never given a receipt. Because I had to go to work I didn't have time to speak with customer service at the time, but the cashier assured me that things were fine. I discovered the total amount the following day. I later returned to the same location and spoke with a manager who submitted a ticket but never returned my lost funds. She informed me that the camera footage shows what happened and that I was over charged, and someone would get back to me with a refund. A refund was never given. When I called the manager back she informed me that the matter had been taken care of. I have made several attempts to contact the corporate office to no avail. Corporate office points me to the store and the store points me back to corporate. This has been a horribly stressful and frustrating ordeal. Please assist with getting my stolen funds returned to me. Thank you.

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