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Business Profile

Hemp Products

Lifted Made
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/09/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted the company about my issue and I never got a response from them. They recently had a Labor Day sale buy 1 item get 1 free I only received 1 item. I would like Lifted Made to send me the rest of my order that I already paid for. Theyre responsible for shipping charges. The order was placed 08/31/2023 the order #****** SKU#**** total amount $22.78 Credit Card for purchase. Tracking # ********************** ****

    Business Response

    Date: 09/12/2023

    Dear *****, 

    I hope this message finds you well. My name is *******, and I am one of the customer service representatives here at **********************- Urb, responsible for assisting our valued customers like yourself.

    First and foremost, I would like to express our sincere apologies for any inconvenience you may have experienced. Your satisfaction is of the utmost importance to us, and we take every customer concern seriously. I want to assure you that we have looked into your recent issue and have taken steps to address it promptly and I'm pleased to inform you that we have sent you an email earlier today to provide you with some updates. In this email, you will find detailed information regarding the status of your second item, including your tracking details. For your convenience, I have attached a copy of the emails I have sent you earlier today, Tuesday, September 12th, 2023. 

    If you have any further questions or require additional assistance, please don't hesitate to reach out to us at our dedicated email address, ************* and we would be happy to help!

    Once again, we apologize for any inconvenience you may have experienced and any confusion caused by our Labor Day promotional details. We genuinely appreciate your business and your patience; we hope you have a wonderful rest of your week!  

    Warm regards, 

    ******************

     


    Customer Answer

    Date: 09/15/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***************************

  • Initial Complaint

    Date:01/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered product on Lifted Made's website over a week ago. My credit card was charged the next day even though my order was still shown as "processing". The product still has not shipped. I have left numerous messages on their voicemail (no one has ever answered the phone). I have sent emails, and I have waited over a day for someone to just answer me back on their online chat.

    Business Response

    Date: 02/09/2023

    We have addressed this concern with the customer and requested the order to be sent out with expedited overnight shipping on January 10th, 2023, package was delivered on January 11th, 2023. 

  • Initial Complaint

    Date:07/28/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order using a coupon code for ******* sale. Buy 1 get 2 free however I only received 1 item. The company owes me 2 jars of gummies 25 gummies per jar. Retail value $28 per jar. $28X2=$56

    Business Response

    Date: 08/25/2022

    Business states that this issue has been resolved, the consumer has been sent tracking information for the new order. 

Lifted Made is BBB Accredited.

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