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Business Profile

Home Improvement

Johns Floor 2 Ceiling

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired ******************* of Floor 2 Ceiling in June to remodel our master bathroom. Paid half down ($12,500) to secure contractors and supplies and signed contract. **** cashed check the next day. Called a week later to push back our scheduled start date from July 3rd to July 10th. Tried to contact **** to confirm order of materials and received no reply. **** did not show up on July 10th. Attempted contact via phone, text, email, and ******** message. No reply for 5 days. Went to contractor's house to finally connect. **** stated some things came up and he lost his phone so he had no way of getting in contact with me. Couldn't give a new start date, so we requested refund. We also sent a certified letter requesting a refund. **** stated via text and email that we would receive our refund within one to two weeks. Then he extended it to a month. It has been 3 months since he cashed the check and we have not received a refund of any portion of our payment. **** could also not provide any receipts that he used the money we gave him for any materials for our project.

  • Initial Complaint

    Date:03/06/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired him to take out carpet put down new floors, paint cupboards new countertop The cupboards wern't painted right The countertop wasn't made right and instead if having it made the right way he made it fit where it was supposed to go

Johns Floor 2 Ceiling is NOT a BBB Accredited Business.

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