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Business Profile

Laundry Consultants

Stainless Wash Laundromat

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laundry Consultants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:10/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Monday, October 2, 2023 at roughly 615 pm I brought all of my belongings to what is now called stainless wash laundromat. I had to wash and dry All of my stuff. Washing was fine. But when I used the dryers on the east wall of this establishment, the dryers destroyed 95% of what I brought in to clean!! The dryers were put on medium heat and after they were started, they were making noises like they has tennis ***** in them or something. If I would've known that the dryers werent functional, i wouldve taken my belongings elsewhere! have contacted the numbers on the building and on ****** and I have had ZERO response from the owner. I know they received my voice-mails because the dryers I used NOW have out of order signs on them! I have called them on numerous occasions and I still can't get an answer! I just want the things that were destroyed- replaced!! I have a 33 gallon garbage bag filled with stuff that was destroyed. They all have holes and grease marks on them! They have no signage posted on any wall or on their ******** or ****** page stating wash or dry at your own risk or we are not responsible for damaged items! I have pictures and video to prove it and they also have pictures of the inside of the establishment on ****** that also have No signs posted! I have attached 1 picture(it won't let me attach more than one) I have SEVERAL more!

Stainless Wash Laundromat is NOT a BBB Accredited Business.

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