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Business Profile

Medical Transportation

KTown Transportation Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Transportation.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/27/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a transportaion company hired by our case worker to transport my husband to and from his dialysis treatments. Today was the 4th time they stranded him and we had to try and find him a way to his appointment. Never a phone call or warning. They either leave him at the clinic or at home. I want to make sure they will never do this to a person with disabilities again.

    Business Response

    Date: 02/01/2024

    In order to protect our other vulnerable customers that we transport we were not able to transport Mr. January for 4 days because he was sick.  We did have a computer glitch and he was not on our schedule on Jan 20th (Saturday).  Since this happened I did give her my cell numbers if there is any problems on Saturdays since the office is closed on Saturdays and Sundays.  She has agreed us to continue transporting her husband.

    Customer Answer

    Date: 02/01/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    Chana January

KTown Transportation Inc. is NOT a BBB Accredited Business.

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