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Business Profile

Pool Supplies

DEI Warranty

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1/5 stars

Average of 2 Customer Reviews

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Review Details

  • Review fromRobert M

    Date: 08/16/2023

    1 star
    The DEI warranty on Doheny solar covers is not real. The **** cover that has a 7 year warranty (bought in 2021) and failed in the middle of the 2rd year (2023). The blue dots are coming off at 300+ per day. Filed a claim that was approved but they want ****** to replace the same cover on an approved warranty claim.Breakout was:Replacement cost: $122.21 Tax: $10.54 Shipping Cost: $20.00 TOTAL $****** I paid ****** with ******* online. I will never buy from this place again as they don't stand behind the warranty. Terrible warranty company.
  • Review fromWilliam P

    Date: 09/06/2022

    1 star
    The DEI warranty on Doheny solar covers is a joke. The 2400 cover that has a 7 year warranty failed in the middle of the 3rd year. The blue dots are coming off at 300-400 per day. Filed a claim they want 153.00 to replace the same cover I paid 125.00 will never again order a Doherty solar cover.




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