We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Used Car Dealers

Car Corral

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/27/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [Please type your response here.] I have went to a different mechanic and they stayed the calibrate have a issue and inquired on why want it addressed when my car was brought in with the squeaking. I refuse to come back there and pay even more money for something that should of been addressed when the brakes were first worked on. Now if you are willing to address any issue with the brakes at no cost to me. 

    Regards,

    *************************

    Business Response

    Date: 10/28/2022

    We understand your concern with have a brake squeak problem.  As explained in the previous post we installed new front and rear, pads and rotors on 03/04/22 and we did confirm the brake noise during your recent appointment 08/30/22. During that time, we disassembled the brakes and cleaned/lubricated the caliper slides and brackets at no charge to you. We then test drove your car and confirmed the noise was gone at that time. As we mentioned at that time, the brakes are under manufacture warranty and if the noise came back we would replace them under warranty for you.  The manufacture provides this warranty to resolve any possible issue such as this.  The brakes operated as designed and there was no safety concern.  We do understand that squeaking brakes are annoying and we were trying to work with you to get the issue resolved.  We are not able to issue a refund, as you were informed, we would replace the brakes at no cost to you under the manufacture warranty and it is out of our control that you paid to have them replaced when they could have been done for free.

    Customer Answer

    Date: 12/01/2022

    The consumer has not had the car's brakes repaired by a different mechanic. He would like to make arrangements to bring the vehicle back to you for repair. Is there a person that they can call to make these arrangements?

    Business Response

    Date: 12/01/2022

    Yes.  He can call the service number at ************ and schedule an appointment to get the rear brakes warrantied.  

Car Corral is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.