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Business Profile

Industrial Manufacturers

Stoelting Cleaning Equipment

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Vollrath VBBD4-37-F Quadruple **** Gallon Bowl Refrigerated Beverage Dispenser with Fountain Spray Circulation - 115V on December 21, 2021. We began using the equipment on December 2, 2022. It immediately froze the product. Vollrath/Stoelting sent a replacement for a missing piece that was supposed to correct the issue. When we received it and installed it, the product still froze. They provided phone support to adjust the thermostat, but when turned all the way we were instructed it continued to freeze the product. By this time it was also leaking out of all 4 tanks. Also, this was wasting a lot of product and time and making a huge mess every time we attempted it. Then for approximately 3 months they said a technician would be out to fix it soon. Then finally a new drink dispenser just showed up as a replacement. I do not want to start this over. I want to ship back both the broken and the new dispenser and get a refund. I paid $1849 for this piece of equipment that we were never able to use.

    Business Response

    Date: 03/28/2023

    Good Afternoon, 

    Upon being made aware of ********************************* request for refund rather than to replace this piece of equipment, I called ****************** and offered the courtesy of the refund. He accepted this offer and Vollrath will work with ********************** equipment dealer to refund him the original cost of the unit.  In addition, Vollrath will send a carrier to pick up the replacement unit at ********************** request. 

    Thank you, 

    *****************************

    Manager of Technical Services

    ********************

    Customer Answer

    Date: 03/29/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *************************

Stoelting Cleaning Equipment is NOT a BBB Accredited Business.

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