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Business Profile

Auto Parts

PartsAnytime

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/10/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have ordered a car part from parts anytime which was defective and warranty is 3 months, part failed in 2 months , when contacted the business they asked me to buy the same part new then return oldnone to be inspected which is an extremely odd warranty procedure, i have replaced the part from a different vendor to get the car moving and now i want this business to honor warranty claims send a return label to take the part and replace under warranty or refund.

    Business Response

    Date: 09/07/2022

    When we received your first notification we reached out to the customer to let them know that we would credit him back for the product once we received it back and sent prepaid return shipping labels to him to return the product so we could issue the credit. At this time we have not received the product nor have we had any communication back from the customer to confirm our communications.

     

    At this time we are going to mark this issue as closed.

     

    Customer Answer

    Date: 09/07/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below

     

    Item was sent back using  the return label and it was delivered on September 1st as per the attached ***** screenshot, i haven't got any follow *** yet.


    Regards,

    Tamer Sherif

PartsAnytime is NOT a BBB Accredited Business.

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