Major Appliance Parts
Genuine Appliance Parts SalesThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 18 total complaints in the last 3 years.
- 13 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/08/2025
Type:Delivery IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an online order and was charged immediately for the product. Produch had not arrived in 45 days and tried to contact the company by email with no response and subsequently tried calling them and foudn their number to be disconnected,Initial Complaint
Date:04/07/2025
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered appliance parts on March 17, 2025, and paid for them with a credit card. 3 weeks later, I have not seen my parts. All emails inquiries concerning this order, including ship date or tracking number, have gone unanswered. Also, the phone number listed on their website is no longer in service.Initial Complaint
Date:03/27/2025
Type:Product IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Placed order #******* on Feb 21, 2025 and credit card was charged that same day. Since then I have received nothing and no communication concerning the order's status. On March 3 emailed company inquiring as to the order's status - no reply. On March 7 tried to use their on-line chat which triggered a notice that chat was unavailable and directed me to an email page instead. Left an email inquiry but that email was returned as undeliverable. On March *************************************************************************************************************** refund.Initial Complaint
Date:02/22/2025
Type:Delivery IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a ***** Kenmore dishwasher silverware basket (W10807920) on 12/01/2024 and paid via creditcard.I have tried to contact the company via helpline, and email, and have received no response.I would like to know when the order will be delivered.Initial Complaint
Date:12/12/2024
Type:Delivery IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered part on 11/29/24 for 1-2 day delivery. I have not received product as of 12/12/24 after several voicemails and emails to company.Initial Complaint
Date:12/11/2024
Type:Product IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Placed an order with the company and was required to mail them a component to be repaired. Over the course of two months, they were unable to make the repair. It was very difficult to get any information due to lack of communication on their end. When they would finally reach out, it was we are waiting or still waiting for the part to make your repair, and it should be next week or the following. I was able to finally get my order cancelled and eventually refunded, however they have not mailed me back the part that I mailed to them. I have email confirming they received it, and also that if I canceled, they would mail it back. I have other options to get it repaired and have not authorized them to keep it to be used for parts. These *************s are expensive, if bought new. Per their own document if they have any kind of delay, they will contact you promptly, and usually they process/make repairs in 1-2 days. Not the case, and I believe they are, or have kept my ************* to use it for parts to make repairs on other orders for profit. These *************s have Model #'s & Serial #'s. I just want my ************* back. If I am able to upload or send all communication between them and myself, I will. Thank youInitial Complaint
Date:10/23/2024
Type:Product IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business has a website stating that they repair appliance parts. I mailed them the part from my Kitchenaid refrigerator several months ago along with the payment. Verification of payment and also delivery are shown in the attached documents. It's been months of calling them, texting, emailing and there's been no response of any kind. I'd like my money returned as well as the original part. We've been without a working refrigerator this entire time. We'd appreciate any help you can provide. thank you.Initial Complaint
Date:10/17/2024
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed a repair order for my Whirlpool oven range control board (*******RF) on October 2nd at 10:53 AM and received a "return for repair" form under order number 990-2072. the item was shipped *** 2 day delivery on October 2 and it was received on October 4 at the business. The tracking number (1Z 509 0TT 02 9102 6875). since then, I have not received my repaired unit nor any communication from the business, despite calling them on it and e-mailing them to a three times since October 16thInitial Complaint
Date:08/28/2024
Type:Order IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 16, 2024 I placed an online order for a washer drain hose. My card was charged $73.98 on this date. I didn't receive a shipping notification or a tracking number and product never arrived. I've made several attempts to contact the company to resolve this issue but I don't get any responseInitial Complaint
Date:07/19/2024
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased replacement parts from www.genuineapplianceparts.com for a clothes washer. The parts were received and delivered appropriately. I was unable to use the parts purchased as another part broke in attempt to remove the broken parts. It made more sense to purchase a brand new washer and return the unused parts. I called and left 3 voicemails with my order number and a return phone call in attempt to return the unused parts with the company. I also emailed the company 3 times. I started the return process online; however, the invoice shows "Absolutely no returns without prior authorization." There has been no communication by the company in attempt to return the unused parts. The company appears to have a 30 day return window. All of my attempted communications occurred within the 30 day window; however the company still has not returned any communication about the return. There is noone that answers the phone on their business line. You must leave a message and hope for a call back. Noone responds to phone calls or email messages.
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