Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February of 2022, I purchased flooring from Carpet One. Mr. ****************** crew installed the flooring in my kitchen, living room, 1 bedroom, and hallway. On 2/25/22, I wrote Mr. ****************** a check for $2,068, ck #****. I asked for an invoice, but none was ever given. Mr. ****************** cashed the check on 3/1/22. On August 26, I contacted Mr. ****************** as the floor was splitting, flexing (bouncing), and breaking. There were spots cut near vent that were not correct and would show. I asked him to fix the issues and he said he would be there in the next week. No one showed, called or texted. On 9/6/22, I texted him about the issues again. At this point, I said if he didn't fix it, I would contact Carpet One and if that didn't resolve the issue, I would then follow with legal actions. He said he would fix it but wanted pictures. I sent him 16 photos. On 9/7/22 I asked when he could be here to look at it? On 9/10/22, he said Thursday of Friday. I asked for a definite time, he said he would know by Wed. I heard nothing. On 9/12, I asked to speak with whomever would be in charge at my house as I wanted to make sure they understood the issues. On 9/15/22 He said they couldn't work all week due to another job. And yes a conversation would be good. I heard nothing after that. On 9/27/22, I asked for him to have someone at my house this week. He called me crazy and told me I need to change my attitude. Then I texted back my position of my rights as his client. He then said all I did was b**** and to find someone else to do it. I then asked for a refund of my money.

  Business Response

  Date: 10/24/2022

  this matter is regarding Andreas ***** plank flooring that was installed. ******* boyfriend ********************* asked if we would come and install a ***** floor product for ******. I agreed without seeing the job site and without meeting ******. I agreed to send two or three of my employees along with *****. My guys installed the majority of the floor and *********************** said he would finish the balance in order to save ******************. Since then the two ****** and ******** have split up and or longer dating. That was the last Ive heard. Then last month out of nowhere I get a text from *************  Her text said something like if I dont get out there and fix her floor and get it finished she is going to call the store where the product came from and tell them we did a bad job and have not finished. She also said in her text message that she would get an attorney and sue ************ style="color: rgb(34, 34, 34); font-size: small; font-family: Arial, Helvetica, sans-serif;">So I hadnt spoke to her ever about the floor personally and the first text I get from her is 100% threatening! I dont do business with people who are rude and or who threaten me. She couldve sent a text that wouldve went something like this. Hi ***** this is ******, Not sure if you knew or not but ***** never finished putting in the ***** plank flooring and I would be curious if you would be willing to help finish. Plus there are a couple spots where it seems to be coming apart and or cut short of a heat register. Would you please give me a call or a text at your earliest convenience to see if theres something that you can do to help.
  If she wouldve been nice about it instead of yelling and threatening and calling people trying to get me in trouble. I wouldve gladly came and helped her. She is going to have to find somebody else I am completely uninterested in helping anybody that has her nasty attitude.