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Business Profile

Gasoline

KWIK TRIP

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for KWIK TRIP's headquarters and its corporate-owned locations. To view all corporate locations, see

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KWIK TRIP has 1157 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • KWIK TRIP

      1626 Oak St La Crosse, WI 54603-2308

    • KWIK TRIP

      PO Box 2107 La Crosse, WI 54602-2107

    • KWIK TRIP

      611 Gateway Ave Mauston, WI 53948-1429

    • KWIK TRIP

      10360 N Cedarburg Rd Mequon, WI 53092-4508

    • KWIK TRIP

      3207 Schofield Ave Schofield, WI 54476-2566

    Customer Complaints Summary

    • 41 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/18/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Approximately 3 weeks ago, my Kwik Trip Debit card stopped working. I have called their corporate line 3 times, waited over an hour on hold each, requested a call back as the system allows, and never received it. It feels to me like KT is intentionally making it hard to replace my card with them as they aren't looking to have people use them.

      Business Response

      Date: 06/19/2025

      We are so sorry that Mr. ***** is having difficulties reporting issues his Kwik Trip debit. I will forward his contact info to our ************ and ask them to respond as soon as possible. 

    • Initial Complaint

      Date:05/28/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***** ******

      Business Response

      Date: 06/04/2025

      We thank Ms. ****** for bringing this to our attention. The store manager will reach out to Ms. ****** to discuss the matter and make it right with her.

    • Initial Complaint

      Date:05/25/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
      Thank you Kwik trip for resolving this issue with me. I do appreciate it !

      Regards,

      ******** ******

      Business Response

      Date: 06/04/2025

      We thank Ms. ****** for bringing this issue to our attention. The Store Leader, ****** F, reached out to Ms. ****** to discuss her concerns and make it right with her. In addition the employee was coached on how to handle such situations better in the future. 

    • Initial Complaint

      Date:01/31/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ****** *************

      Business Response

      Date: 02/11/2025

      Our representative, ***** *.,spoke with the son of the driver of the vehicle involved in the accident the morning of 1/31/25 and shared the following: The driver of the vehicle entered the tunnel wash car wash. The wash equipment pulled him in.  The vehicle was not centered which caused the wheel to go to the left.  The vehicle then got on the part of the treadle that does not move which caused the vehicle to go sideways. During the discussion the son seemed to understand. 

      ***** *. called the father later in the day on 1/31/25 and again explained again the circumstances of the accident. The father stated that his son had told him that ***** had said it was his fault. ***** told him that she did not say that.  She had shared that it was an accident. It was not a malfunction of the carwash. She then suggested that he turn it in to his insurance company. 

      As a goodwill offer ***** *. offered,and Mr. ************* accepted, $68 for the towing fee and a future carwash.  

    • Initial Complaint

      Date:01/20/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Kwik Trip Rewards Plus sent my account to a collections agency because of nonpayment after they decided not to accept my form of payment because the form of. Payment they had on file was hacked into and overdrawn which was a bank account that I had listed for autopay What gives Kwik Trip Credit the right to send my account to a collections agency ruin my credit and character because they flatly refused to accept any other form of payment besides the bank account that was hacked and overdrawn

      Business Response

      Date: 01/28/2025

      Our **** **** *. looked into Mr. ******** concerns and noted that Kwik Trip has worked with him regularly since 2021 on payment toward the account. ********************** attempted to contact him multiple times prior to placement with an outside agency. The Kwik Rewards Plus Credit and Debit card terms and conditions have specific guidelines that outline payment requirements to maintain good standing. If there are any questions regarding these terms and conditions, we ask that Mr. ****** reach out to the ***************** directly to discuss the matter. Our toll-free number is *************.

      Thank you,

      ****** *.

       

    • Initial Complaint

      Date:12/11/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Quick ************ has already agreed to reimburse me

      Regards,

      ********** Vishneuskaya

    • Initial Complaint

      Date:12/06/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Explanation, fir why you have stopped serving *****, not chicken chili, which is soup!

      Business Response

      Date: 12/11/2024

      We appreciate the input and have forwarded Ms. ********* suggestion to produce chili with beef to our food research and development team for serious consideration.

       

    • Initial Complaint

      Date:10/25/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [I do not agree. Most of the scratches run in the direction of the brushes and the few gouges that don't were most likely caused by the metal bar that the brushes attach to coming down on the hood of my vehicle and vibrating  side to side. As stated previously, I do not have full coverage insurance on this vehicle so my insurance company will not get involved. As I previously stated, I and my wife both inspected the vehicle just prior to and just after the car wash, so we know for a fact that the scratches came from using the car wash. I would like Kwik Trip to send out an unbiased insurance adjuster to inspect the vehicle and if Kwik Trip has nothing to hide they should provide pictures and video evidence of the vehicle going through the car wash. I find it hard to believe that Kwik Trip will not accept responsibility for something that is clearly the result of their faulty car wash.]

      Regards,

      ***** ********e back after I revisited the store to get my own copy of the incident report to tell me I should not have any contact with the store employees, inly corporate. I do not have full coverage on the vehicle so I am requesting the Better Business Bureau look into this as I have had no luck with Kwik Trip.

      Business Response

      Date: 10/31/2024

      Our representative, *** *. reviewed Mr. ********** carwash damage claim of his 2004 Jeep Liberty and communicated her findings to him. It was determined from the investigation that the pattern of the scratches on his vehicle do not coincide with any equipment in the carwash facility. In addition, upon review of the operation records and preventive maintenance work orders that no other issues were reported during that timeframe. 120 other vehicles completed the carwash operations on 9/27/24 without any other reports of damage. On 10/24/24 *** again discussed with Mr. ******** her findings. She assured him that the documentation would be retained for over a year, provided him with her contact information and instructed him to have his insurance company or attorney contact her to discuss the matter further.  

       

       

    • Initial Complaint

      Date:07/02/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *****************************

      Business Response

      Date: 07/17/2024

      ******************** spoke with our representative, ******, about his claim that our company had duplicated a charge.  The claim was investigated and it was relayed to ******************** via email that Kwik Trip did not duplicate the transaction (copy attached).  It was discovered that his financial institution had an issue which was resolved and the duplicate charged was removed.  

    • Initial Complaint

      Date:05/29/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on 5/21 i went to kwiktrip to get gas and some food. After paying for my items i went to pump my gas and found that someone had stuff the gas nozzle full of sugar. At least two shot glasses size amount went into my gas tank. No on offered to have me car towed I was given a piece and paper with the store leaders name and store number. After i had my car towed to ********* to get a quote to remove to sugar I sent all info to risk management who wanted me to contact my insurance company to file a claim. I spoke with Green bay PD who view the cameras and they made me aware that a guest 1 hour prior to me made staff aware that sugar was stuff in there. They also said that this is 100% negligent on kwiktrips end for not closing off that pump. it will cost around 5k to get my car fix

      Business Response

      Date: 06/10/2024

      Our insurance carrier, CCMSI, is going to contact ****************** to discuss the matter and hopefully arrive at a mutually-satisfactory settlement.

    KWIK TRIP is NOT a BBB Accredited Business.

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