Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies

About

About This Business

Ground Truth Investigation is a private investigator located in La Crosse and serving all of Wisconsin.  Services include private investigations, background checks, skip tracing, digital forensics, videography, process servicing, fraud investigations for the general public, credit bureaus, law firms and small businesses.






Products and Services

Private investigations, Process Service, Digital Forensics, Background Investigations, Open Source Investigations and Research, Legal Videography, Security Services, Consultant Services

BBB Accredited Since: 12/17/2024

Years in Business: 2

Photos and Videos

Business Details

BBB File Opened:
12/16/2024
Business Started:
5/30/2023
Business Started Locally:
5/30/2023
Business Incorporated:
5/30/2023
Type of Entity:
Limited Liability Company (LLC)
Alternate Names:
Ground Truth Systems LLC
Business Management:
Kent A. Stein, Owner

Additional Contact Information

Principal Contacts
Kent A. Stein, Owner
Customer Contacts
Kent A. Stein, Owner
Additional Email Addresses
Primary: Email this Business
Social Media
LinkedIn

Licensing information

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Additional Information

Payment methods

Visa

Mastercard

Discover

American Express

Diners Club

Affirm

eCheck

Mailed Check

Payment Over the Phone

Refund and Exchange Policy

This contract between GroundTruth Investigation LLC and theClient shall not become effective until it is signed and the initialamount due has been paid. At the time the contract takes effect,Ground Truth Investigation LLC shall reserve the date and time agreedupon, and not make any other reservations or accept any other clientsfor said date and time.
The client agrees to pay a retainer fee for theinvestigation an agreed upon amount prior to the start of the investigation. Once retained, our team willbegin the case setup process, create a case file in our systems,schedule out investigators, strategize our investigation, and runpreliminary checks to increase the success rate of our investigation.
CreditCard Authorization / Charge back or Payment Cancellation – The Client authorizes the Agency to charge the Client’s credit card account,checking account, or other electronic payment account, provided to orused to pay, the Agency. The amounts charged by the Agency are fortime, expenses, retainer, and billing as outlined in this agreement.The Client waives the right to charge-back or cancel any credit card,electronic payments (such as, but not limited to, PayPal, Venmo,etc.) or e-check, or written check payment.
Thereafter, if the Client for any reason shouldinstruct the investigation to be terminated, the Client agrees thatthe retainer shall become non-refundable and shall be forfeited. TheClient further agrees to pay immediately in full all fees foradditional services, expenses, mileage, or other costs, which exceedthe amount of the retainer. Client further agrees that if theyinterfere with the investigation in any way, the investigation shallcease and agrees to pay immediately all fees due. This agreementshall be terminated immediately upon either party giving forty-eight(48) hours written notice to the other party. A cancellationstatement will be provided to the Client and will itemize the feesassociated with the cancellation of the case.

More Resources

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.