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Business Profile

Marine Sales and Service

Team Marine Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marine Sales and Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/21/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 05/26/23 I took my boat into the shop for an estimate. I received a quote for $1,993.37. based on the quote provided, I authorized the repairs. On 06/21/23, I went to pick up the boat and paid the invoice with my debit card. The repair shop charged my for $2,073.10. I complained about the adjusted balance. The repair shop informed me there was a "non-cash fee" of $79.73 for using my debit card. I requested the transaction to be voided so that I can pay in cash instead to avoid the "non-cash fee". The repair shop told me they cannot void the transaction and the "non-cash fee" was not refundable. I would like a refund on of the "non-cash fee".

    Business Response

    Date: 06/28/2023

    The form of payment the customer paid in was charged a bank processing fee for using a card. This fee is displayed in writing at the front desk next to the card terminal. A bank processing fee is not able to be reversed. This is not a fee that our company sets, nor is it a fee that our company pockets. These fees are set by the issuing card network such as ***** mastercard, etc. 

    Customer Answer

    Date: 07/10/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    Sorry for the delay in responding back the previous email. I am not happy with Team Marines lack of effort to inform customers of the fee and refusal to reverse the transaction even when the request was made same day. I would like to pursue further investigations in the matter.



    Regards,

    *****************

Team Marine Services is NOT a BBB Accredited Business.

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