We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Medicare

Strive Medicare
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Strive Medicare's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Strive Medicare has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/24/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im the *** for my aunt, ******* *****. I want her removed immediately and permanently from your mailing list. Her information is not to be shared or sold. She has a medically documented memory impairment so she is NOT to conduct any business with you for any reason.

      Business Response

      Date: 10/02/2024

      Hello,  Ms. ***** was a prvious client of ours who carried a Humana Choice Medicare Advantage Plan.  At that time she did not state that she had a POA, we have not interacted with the daughter referenced in this complaint.  We also show that we have not interacted with Ms. ***** since the cancellation of her ****** back in July.  We have not contacted her since.  We believe that the daighnter is getting involved on that back end due to her mothers current health and maybe just was not aware that she had a previous insurance policy with us.

      Customer Answer

      Date: 10/02/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear 

      I am not her daughter and never said that. I am aware shes had several policies with Humana. What I asked is that she be removed from your mailing list, placed in the *** list, and have no future contact with you for any reason, even if she contacts you due to her medically documented memory impairment.

      Regards,

      ******* *****

      Business Response

      Date: 10/02/2024

      Hello,

      We apologize for the confusion of relation.  Can you please provide us the Power of Attorney or other paperwork that states you have the authority to act on her behalf.  With that paperwork we will be able to accomodate your request.  Alternativly you can call our office ************** and ask to speak with me ******, with ******* on the line and she can give you permission to speak and act for her then we would be happy to accomodate this request.  On another note she is also not currently insured with us as her broker so we would not have a reason to necessaitly reach out but I will not be able to take action on her behalf wihtout the *** paperwork or the phone call.

      Customer Answer

      Date: 10/03/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
      I thought the *** paperwork was attached to the first message.

      Regards,

      ******* *****

      Customer Answer

      Date: 10/03/2024

      **ATTACHED POA DOCUMENT**

      Business Response

      Date: 10/04/2024

      Thank you for providing the *** documents.  We have placed Ms. ***** on *** wiht our company.

      Customer Answer

      Date: 10/04/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      I am not clear what a DND actually is and what that means for no future contact for any reason.

      Regards,

      ******* *****

      Business Response

      Date: 10/07/2024

      Hello,

       

      DND is our CRM code for no future contact.

      Customer Answer

      Date: 10/07/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      So you use an acronym to explain an acronym, pretty bad customer relations.  Just be sure to have no future contact for any reason, even if she contacts you.

       

      Thanks

      Regards,

      ******* *****

    Strive Medicare is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.