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Business Profile

Essential Oils

Earth Wind and Flowers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Essential Oils.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/29/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have ordered a couple times from this seller. My problem with the business is that it is unreliable. Orders are never shipped out in a timely manner, and I have even had to wait a month and more to get my order. It was only sent after PayPal got involved. Recently I gave the business another chance. She told me she would send it by a certain time and she didn't. So I tried to cancel my order because I want to give my money to people I can trust and respect. She disregarded my order cancellation, and not only did she not acknowledge it, she double charged me for shipping. I could have spent my little money elsewhere, and the uncertainty and disregard that I have experienced with this seller has been damaging. I will never give her my business again. I do not want to communicate with the seller ever again.

    Business Response

    Date: 12/08/2023



     In regard to the delivery complaint with ***************************:
     At Earth Wind & Flowers, we are very sorry to hear that she was disappointed with her delivery timing.
    Her order was placed on October 2, 2023. Our hand-made products are custom blended and made to order, are not items shipped from stocked inventory. This is detailed on our website. Typically our orders are produced and shipped within 1 to 2 weeks. This was precisely the case with this order. **** tracking indicates that the product was delivered on October 16, 2023. (See attached tracking information).
     If there was an emailed request to cancel this order, the products had already been shipped as requested within the customers requirements to arrive by Monday, October 16th, and tracking information had been provided. 
    In fact, this entire request has been arbitrated through PayPal and it was validated as a properly received and closed case. (See attached PayPal status update). 


     We have been committed to unsurpassed customer service for 26 years, and each of our customers are very important to us. We are dedicated to creating the highest quality products. ******************************* previous order had taken longer than the typical 2 weeks to produce as a result of a backordered ingredient for the custom blend required, and this was explained to her.
     ******* did not mention that we included a gift of our newest product, and we were excited for her to receive the bonus ($63.00 value).


     Although PayPal has reviewed and closed this issue because we had met the Seller Protection requirements, we will credit the shipping charges as our commitment to ensure a positive resolution for ***************************. We will also honor her request to not have additional communications, and we will unsubscribe her to our lists.
    Please see the attached PayPal and **** tracking information below:


    Tracking Number:
    9505510749573285785133
    Copy Add to Informed Delivery
    Latest Update
    Your item was delivered at the front door or porch at 3:36 pm on October 16, 2023 in ****************, ** 80917.

    Get More Out of **** Tracking:
    **** Tracking Plus
    Delivered
    Delivered, Front Door/Porch
    ****************, ** 80917 
    October 16, 2023, 3:36 pm
    See All Tracking History
    What Do **** Tracking Status




    Wed, Nov 1 at 1:18 AM


    Hello, ***************************

    Case status update
    We're happy to confirm that the following transaction was covered under Seller Protection because you met the PayPal Seller Protection requirements. $62.57 USD is now available in your PayPal balance and there is no further action required.
    Case details
    Case ID
    ******************
    Buyer's name
    ***************************
    Buyer's email
    ************
    Buyer's transaction ID
    *****************
    Your transaction ID
    *****************
    Invoice ID
    ************************
    Transaction amount
    $65.00 USD
    Transaction date
    October 2, 2023
    Disputed amount
    $65.00 USD
    You can find additional information and tips about buying and selling safely on our Business Resource Center.
    Thank you for your patience during this process. We appreciate your business.

    Help & Contact | Security | Apps

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    Copyright 1999-2023 ******* **** All rights reserved. PayPal is located at ***********************************************************
    PayPal RT000468:en_**(en-**):1.0.0:8965b5597519b



    Customer Answer

    Date: 12/09/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***************************

Earth Wind and Flowers is NOT a BBB Accredited Business.

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