We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Lawn Maintenance

Buchanan's Mowing & Maintenance, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn Maintenance.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/17/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired last Yr. 2021 to begin May 1, '22 & 1-2 wks to complete. Did not start til June 6, totally pd in full 100% & cashed on July 15...work still not completed. Never attempts to fix/resolve problems that his *** either created, caused or has never performed. ***'s has caused/created overwhelming H2O erosion problems that have broken down complete areas of new patio bricks, stones walls, caused washout, & numerous weeds. Plus has not completed or provided proper new lawn prep work so that majority of entire lawn is either devoid of any grass growth, very patchy or just the old original weeds; then an occasional comb-over of new grass that is not fooling anyone. He has repeatedly left project is full disarray citing several pieces equipment on other jobs, workers not told to bring brooms, shovels, *****, proper amount of right kind of cultivated soil, grass seed, bedding matter, stones, etc---that we have spent 160+ hrs cleaning up after. Aug 1 owner met with us, after we again called him after him not showing up on 3 separate dates of No calls and No shows on July 29, 30, 31. *** promised he would have completed all remaining erosion work, *************** areas resolved, weeding, applied soil, new grass seed all by Aug 15...which did not occur. He sends under age ********** paid employee on Aug. 3rd for < 1 hr, called them to hurry them even faster & did not do as we had agreed or even attempt resolution at the biggest problems. We did call the cash paid 57 yr old employee as this is all documented on our home security as The owner, *** always says to tell the workers if they are not performing the job responsibility correctly. The 57 yr old, again, said he had to do only what *** says. We told him to clean up all the debris (which they did NOT) and to have *** call us. That was 13 days ago. ***'s son does ZERO on job site but damages items as he goofs around, also recorded, repeatedly. Does *** intend to return promptly & finish Fully Paid Job or Not?

Buchanan's Mowing & Maintenance, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.